December 12, 2018, 05:43:22 am
Welcome, Guest. Please login or register.
Did you miss your activation email
News:

Arturia Forums



Author Topic: Activation issue with ASC  (Read 349 times)

drose@ptd.net

  • Apprentice
  • *
  • Posts: 9
  • Karma: 0
Activation issue with ASC
« on: March 13, 2018, 12:01:42 am »
When I attempt to activate my computer in ASC it states I am running window 8 when in fact I am running Windoes 10 Pro.  Is there a way to correct this?
Thanks

LBH

  • Hero Member
  • *****
  • Posts: 1.832
  • Karma: 56
Re: Activation issue with ASC
« Reply #1 on: March 13, 2018, 12:08:03 pm »
Have you allways run Windows 10 Pro on that PC?
Does Windows System Informations state your OS is Windows 10 Pro or Windows 8?

drose@ptd.net

  • Apprentice
  • *
  • Posts: 9
  • Karma: 0
Re: Activation issue with ASC
« Reply #2 on: March 13, 2018, 01:39:58 pm »
Yes, since I owned it. It was a refurbished PC. Cannot remember if it initially had windows 7 or 8. I purchased it and then downloaded Windows 10 pro when it was first offered for free.  It is definiteIy windows 10 Pro. Loads as such and system info confirms this. I have had it for about a year and a half and it has been almost flawless. I am just concerned about what updates will get loaded from Arturia.  I notified them as well. No phone number unfortunately.

UPDATE- Just realized I installed the software that was 10.8 but it had the Apple icon next to it. I never even noticed it. The one below has the windows icon and show 7+. I thought that was for windows 7 only.  I assume when I get home tonight I can uninstall the software and re-install the correct one. Please confirm.
Thanks Rich
« Last Edit: March 13, 2018, 01:53:08 pm by drose@ptd.net »

LBH

  • Hero Member
  • *****
  • Posts: 1.832
  • Karma: 56
Re: Activation issue with ASC
« Reply #3 on: March 13, 2018, 05:48:34 pm »
Yes install ASC for Windows 7+.

Windows system information should show which OS version you have installed.
Just in case: OS version and machine name is 2 different things.

FYI - I'm not from Arturia. I only tell you, what i would look for and do.

Let's hear how it turns out.
« Last Edit: March 13, 2018, 06:42:57 pm by LBH »

 

Carbonate design by Bloc
SMF 2.0.13 | SMF © 2016, Simple Machines