With your number of followers you could actually influence Arturia to follow through with their commitments Kris.
Thanks man!
Thank you very much. But I'd never want to use a following as a weapon, or as a means of having a company act accordingly/in a timely manner. No-one should have to use pressure to have a company keep to their word. A company not keeping their word is failure enough.
Arturia should want to deliver as good a product as possible not only for company standing, but also for the sake of doing the right thing for their customers. There's more to life than profit/loss margins - especially for a company pitching oneself as part of a 'community'.
I post music for free/don't in a legal sense 'owe' anyone anything, as nothing has been purchased - but even at that, I'd never disrespect those who choose to follow me. There should be mutual respect.
The mutual respect with Arturia was broken when they failed to live up to their word. Also in their expecting others to do the job for free - as they still are RE beta testing. But I feel that way RE all companies who choose to view their purchasers as free, unpaid testers.
Why is a paying customer being asked to give up their free time to tell a company what is wrong with their product?
If I purchased a car and the car company asked me if I'd let them know RE issues - and also test out those issues for them - you can bet I'd be at the office the following day.
(PS I am aware others feel differently RE this issue and 'want to contribute to the community'. I say great - if there actually is a community, rather than free labour that, if under contractual terms, would break present laws RE modern slavery).
Even when this is all fixed, Arturia should still give an explanation as to why this took so long. I'm not purchasing another item from them if they don't give an explanation, as I don't want to have the same problems.
PS Edouard - you
could give a precise date - it is called 'good management/resource planning'. You and Arturia have had over 2 years to figure this out.
Arturia - this is a matter of trust. I'll trust you again if you acknowledge that these issues could have been handled far more efficiently/effectively. If you as a company provide the bug fixes due to having invested in fixing the problems, and, most importantly - acknowledge the patience of your customers despite your own failure to live up to your word (from Frederic's words on YouTube, through to your recent failure to meet your spring firmware release date), I'll trust you again, and will very openly congratulate you for respecting your customers by acting accordingly.
At the moment I'm still posting content on the MB - but if asked RE the instrument, I'm advising people to read threads such as this RE your promises - as you have went back on this word a number of times.
Great instrument - yes, no doubt.
The problem with the MB is Arturia.
I'm more than happy to move on without ever mentioning this again if you acknowledge the whole issue could - and should - have been handled better (I actually want success for Arturia). But if you disrespect your customers, I'll reciprocate.
PS this isn't personal - I had the same issue with Moog RE the One i.e a very, very buggy release. The difference here is that Amos very quickly acted on concerns customers had (as in 'within the same week'). All power to Moog for realizing the issue needed very quick action in order to maintain reputation. Moog have my trust, as they kept to their word/dealt with issues efficiently and effectively. They have also demonstrated that company size doesn't make a difference RE resource allocation: if there's a major problem, it gets dealt with as a matter of priority.
You don't have my trust as you are still being evasive RE delivery date/still haven't delivered.