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Author Topic: Arturia team, can you please make a statement on a possible update?  (Read 28169 times)

VAU

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #390 on: August 24, 2019, 10:23:50 pm »

useless to take this further

some makers actually discuss new features with their users, some don't
some need only a feature request section, others need additional tickets and even then don't discuss the requests with the users

different ways to do it

« Last Edit: August 24, 2019, 10:39:33 pm by VAU »

KrisL

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #391 on: August 26, 2019, 04:40:55 pm »
Arturia - just a quick comment to say well done/good to hear things are in the final stages RE this update.  Great to hear it'll be with us soon (and I'll be sure to illustrate the new features via some online content). 

I appreciate my own posts may have appeared negative (from the perspective of Arturia) - but this was never the case - it was always a matter of consideration RE good relations with customers/users (i.e living up to/keeping word - as if trust goes, there's a major problem - and this has been a past issue), rather than anything personal. 

Again, I'll be the first to congratulate Arturia when the update arrives.  It is certainly something we've all been looking forward to. 

Best
Kris

Lunatic Sound

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #392 on: August 26, 2019, 08:51:49 pm »
Well, I am delighted, as we all are, I guess, but I will still not buy Arturia stuff again. There is just too many other companies out there, who are doing this right.

Well, who knows, if this update just blows us all out of the water and comes with some sincere statement by some real person... Hope always dies last.

But nah, Arturia just lost that personal small company feeling entirely for me. In my mind they became just another evil corporation. Am I overreacting? Probably.

But there are so many awesome synthmakers out there who will really seriously take care of me, so I am in the beautiful position to choose a better team    8)

KrisL

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #393 on: August 27, 2019, 08:33:41 am »
Question for testers:

Are testers being paid for the service they are providing to Arturia/are they being provided with free access to software (i.e V Collection)?

KrisL

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #394 on: August 27, 2019, 11:08:23 am »
Well, I am delighted, as we all are, I guess, but I will still not buy Arturia stuff again. There is just too many other companies out there, who are doing this right.

Well, who knows, if this update just blows us all out of the water and comes with some sincere statement by some real person... Hope always dies last.

But nah, Arturia just lost that personal small company feeling entirely for me. In my mind they became just another evil corporation. Am I overreacting? Probably.

But there are so many awesome synthmakers out there who will really seriously take care of me, so I am in the beautiful position to choose a better team    8)

In part I agree with you. 

I still won't be purchasing another Arturia product until Arturia show they can be trusted. 

I keep referring to it, but it is important: Frederic said himself 2 years ago on Inside Synthesis' Matrixbrute review that support is now good, and a lot of effort and resources have been put into this domain.  Frederic - I'd like to know exactly what constitutes these new efforts and resources, as it certainly isn't reflected in your handling/delivery of this update.  If you read your own forums with open, objective eyes, the reality is very different.   

Frederic - you also added that Arturia are a company we can trust over time.  How much time is needed, and how can we trust you when your own engineers fail to keep their word RE delivery date?  You shouldn't make promises you can't keep, as this is the very thing that will destroy trust. 

Again - if you said the update delivery was December, I'd have been indifferent.  But I'd have expected the update delivery in December. 

As it is, you gave a date and failed to meet your own schedule.  From a business perspective, this is terrible handling of an already fragile situation - especially given the reputation of your company with respect customer feedback etc was already a sore point (hence your own addressing/mentioning of this issue) - not to mention the flagship update, for many, already being a year or so late. 

PS I trust beta testers are being paid for their efforts.  Or, at the very worst, being offered software as recompense.  You are asking them to provide a skilled service - but not only that: in order to provide this service, they require having purchased a product that costs in the region of $2k - and their understanding of this product.  This should be recompensed - not only for the skill of the testers, but for their time/investment.  Testers - I trust you have given this some thought, as it could be argued that if there is no recompense aside from the update, you are willingly allowing yourselves to be exploited.  The update is Arturia's responsibility - and if they want testers/the provision of a service, this should be recompensed accordingly.  Given the process isn't yet complete, testers should genuinely give thought to this.  We all want an update - but be very weary of allowing an unfair system to continue to exist when it could be dealt with at this very moment.   


I won't be purchasing another Arturia product until Frederic very openly addresses the above issues.   

But I will congratulate Arturia when the update is delivered. 


Kris

yeskeys

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #395 on: August 31, 2019, 06:35:24 pm »
Seriously - Huge hurrah for the beta testers! 

I suspect they clamored onboard out of a desperation borne of the situation, happy to just get SOMETHING that would improve their own user experience with the product. 

You make great points Kris, they should definitely be rewarded in some way.  But I would have happily got onboard if I had the time (or inclination to help this arguably terrible company).  Let's face it, when you have a passion for music and technology the reward of the advance update is probably enough.

So again, huge thank you to everyone putting in the time to test and provide feedback.


endreola

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #396 on: September 01, 2019, 01:55:30 pm »
I also agree with yeskeys' comment and wish to thank the beta testers for thier services as well.
Hopefully the testing process is going smoothly.

Cheers!

gregae2001

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #397 on: September 13, 2019, 05:50:32 pm »
Any word on a release date for this?    ???

HUBA

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #398 on: September 14, 2019, 10:36:39 pm »
Any word on a release date for this?    ???

Something is telling me you're new around here  ;D

 

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