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Author Topic: Arturia team, can you please make a statement on a possible update?  (Read 20725 times)

fede bts

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #15 on: April 10, 2018, 10:00:32 am »
Yet, for what is worth, I didn't get any reply from the support centre. I don't think they have been working on any update, either. Apart from that, I would like to point out that Matt Arturia (who replied to this topic) is not the admin of this section; the administrators of the matrixbrute subforum had been lacking for ages.

VAU

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #16 on: April 10, 2018, 10:57:10 am »
And again no news about nothing......
They just tell us to send emails so we donít pollute the forum here for other potential customers to read.
Really I think we can forget about an update.
Arturia is being run as a cash cow now and nothing else.
They just focus on hat makes most money in the shortest of time.
Instead the f keeping developing little things thy should make good and come with a good update for the flagship product.
But Iím nearly sure it will never happen.
The MB is a great synth but it could be so much more....
Iím sure behind the screen now they are working on a Polybrute and then will milk that for a year once itís out and then once people start to ask about significant updates they will fast starting making another product to push for a year and on and on.....

Sad but nearly sure this is the Arturia philosophy....


Like most users i am also desperately waiting for news,
but negative theories on why and what should be kept down til a statement from Arturias side.

But it would be great if Arturia is asked by sonicstate or similar why they do not care more about their flagship synth.

fede bts

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #17 on: April 10, 2018, 11:04:52 am »
 UPDATE: I got a reply from Arturia's support. They told me they're gathering our complaints and started reflexion groups on how to improve the workflow of the Matrixbrute. That means that - yes - nobody was actually working on a firmware revision ( :o), but still we can hope for a future update, unless they're not deliberately lying to their customers (which, I think, is not the case).

So, please, if anyone of you haven't done it yet: send support tickets!

SomeCallMeFamous

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #18 on: April 10, 2018, 12:51:26 pm »
And again no news about nothing......
They just tell us to send emails so we donít pollute the forum here for other potential customers to read.
Really I think we can forget about an update.
Arturia is being run as a cash cow now and nothing else.
They just focus on hat makes most money in the shortest of time.
Instead the f keeping developing little things thy should make good and come with a good update for the flagship product.
But Iím nearly sure it will never happen.
The MB is a great synth but it could be so much more....
Iím sure behind the screen now they are working on a Polybrute and then will milk that for a year once itís out and then once people start to ask about significant updates they will fast starting making another product to push for a year and on and on.....

Sad but nearly sure this is the Arturia philosophy....


Like most users i am also desperately waiting for news,
but negative theories on why and what should be kept down til a statement from Arturias side.

But it would be great if Arturia is asked by sonicstate or similar why they do not care more about their flagship synth.


nothing negative Vau just being realistic looking at Arturia past way of doing business.
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Edouard_Arturia

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #19 on: April 10, 2018, 01:08:27 pm »
Hello Everyone.

We haven't let the MatrixBrute down.
Work on an update just needs time and ressources.

We are these days trying to gather:

- Your feature requests
- Your bug reports
- Etc...

This will help define priorities and prepare an update that could at the same time bring bug fixes and improvements on the MatrixBrute workflow.
We will of course check the forum, but the best would be to contact the support to send us an official request: https://www.arturia.com/support/askforhelp/issues
One request per ticket would be great to easily keep a track of each ticket per feature / bug.
This will definitely have an influence on the update.

I can't give any day at the moment, as we need to define what will contain the update first.

Kind regards

Edouard
Edouard Arturia

fede bts

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #20 on: April 10, 2018, 03:02:36 pm »
Thanks Edouard, this post is very very much appreciated!

VAU

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #21 on: April 11, 2018, 09:51:29 am »
Hello Everyone.

We haven't let the MatrixBrute down.
Work on an update just needs time and ressources.

We are these days trying to gather:

- Your feature requests
- Your bug reports
- Etc...

This will help define priorities and prepare an update that could at the same time bring bug fixes and improvements on the MatrixBrute workflow.
We will of course check the forum, but the best would be to contact the support to send us an official request: https://www.arturia.com/support/askforhelp/issues
One request per ticket would be great to easily keep a track of each ticket per feature / bug.
This will definitely have an influence on the update.

I can't give any day at the moment, as we need to define what will contain the update first.

Kind regards

Edouard


1. It shouldn't need tickets for you to realize bugs.
2. Why no constant bug fixes, why "one update with bug fixes and improvements"?
3. No ticket does not mean, a user does not have a useful idea. So no ticket, and an idea will not be put on your list? Seriously?
4. Why this forum then? You got so many contributions here - and now you say,
they are not good enough for you? Sorry, but that is rather not so nice...

I don't know any other manufacturer who demands tickets to pick up suggestions.

« Last Edit: April 11, 2018, 08:34:31 pm by VAU »

Edouard_Arturia

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #22 on: April 12, 2018, 02:52:38 pm »
Quote
Posted by: fede bts
ę on: April 10, 2018, 03:02:36 pm Ľ INSERT QUOTE
Thanks Edouard, this post is very very much appreciated!

Thanks Fede bts.

Quote
1. It shouldn't need tickets for you to realize bugs.
2. Why no constant bug fixes, why "one update with bug fixes and improvements"?
3. No ticket does not mean, a user does not have a useful idea. So no ticket, and an idea will not be put on your list? Seriously?
4. Why this forum then? You got so many contributions here - and now you say,
they are not good enough for you? Sorry, but that is rather not so nice...
I don't know any other manufacturer who demands tickets to pick up suggestions.

Hello VAU.
I think you misunderstood my message...
We always check forums and do our best to accurately answer the customer needs.
I've never said that it was not good enough for us, it's always good to hear what our users need...
We reference bug complaints & features when these are reported to the support to keep a precise track of them, and define priorities with precise numbers.
(The forums doesn't allow us to do that)

Quote
I don't know any other manufacturer who demands tickets to pick up suggestions.
We are trying to officialise customer requests, maybe other manufacturers don't.

I'm trying to bring something positive and let you know that we care about your opinions, not that we don't take the time to read the forum ;)

Cheers

Edouard
Edouard Arturia

VAU

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #23 on: April 12, 2018, 05:27:12 pm »
Sorry for "more pressure",
but still i ( and i guess others too) do not understand, why 1 man companies can fix bugs immediately and constantly for example,
while Arturia does not.

Also, i really would appreciate an answer, if a patch memory expansion is technically possible.
The first Voyager also only had one or two banks and was expanded then to 8.

Thank you.

« Last Edit: April 12, 2018, 05:33:29 pm by VAU »

Edouard_Arturia

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #24 on: April 17, 2018, 11:11:45 am »
Quote
Sorry for "more pressure", but still i ( and i guess others too) do not understand, why 1 man companies can fix bugs immediately and constantly for example,
while Arturia does not.

It requires resources and time....

Quote
Also, i really would appreciate an answer, if a patch memory expansion is technically possible.
The first Voyager also only had one or two banks and was expanded then to 8.

Technically I would say yes. But depending of what will contain the update, it will be or not. Can't say...
« Last Edit: October 03, 2018, 04:08:11 pm by Edouard_Arturia »
Edouard Arturia

SomeCallMeFamous

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #25 on: April 17, 2018, 11:59:20 am »
What a joke...
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VAU

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #26 on: April 17, 2018, 09:04:32 pm »
irritating answers indeed...

let's hope for better

VAU

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #27 on: April 18, 2018, 01:02:36 am »
ps

i praised the MB on every board i'm subcribed to,
but if you really CAN extent the patch memory and just don't do it,
then my love would seriously suffer

SomeCallMeFamous

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #28 on: April 18, 2018, 09:59:02 am »
I donít want to be a ball breaker (casse couilles) or anything but,
How can you release a flagship product that is selling very well and put so much time in developement and not plan ahead time for updates and bugs.
But there is Plenty of time for other stuff that is actually far less important.
I just donít get it.........
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VAU

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Re: Arturia team, can you please make a statement on a possible update?
« Reply #29 on: April 18, 2018, 12:47:04 pm »
see what SYNTHSTROM just posted:


additionally, to all their updates done already...

come on, Arturia, you can do better !
« Last Edit: April 18, 2018, 12:48:40 pm by VAU »

 

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