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Author Topic: Can't connect to Arturia servers  (Read 91 times)

MrOZ

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Can't connect to Arturia servers
« on: October 08, 2017, 09:20:40 pm »
ASC is telling me it can't connect to the Arturio servers.  ASC throws up an error message with "retry" or "offline mode".

My internet connect is working so there must be something wrong with the Arturia Servers.

First, where can I check the status of the servers?

Second, is this a known issue with steps for resolution?

MajorFubar

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Re: Can't connect to Arturia servers
« Reply #1 on: October 08, 2017, 10:28:30 pm »
Can't help but just to say I logged in to the forum to report the same issue.

jackn2mpu

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Re: Can't connect to Arturia servers
« Reply #2 on: October 08, 2017, 10:37:14 pm »
Got the same thing happening here and it's a right pain. Getting a new machine up & running as my old one died. Was able to use the clone to bring stuff over instead of having to reinstall everything. Got thje same message as you guys are getting. Even downloaded a new ASC thinking the old one wasn't working right with OSX 10.10.5 (Yosemite). Wrong. Can log into my user account though.
Jack
aka musicman691 on the DUC
27" iMac, 3.4 GHz quad i7, 32 gig ram, OSX 10.8.5 and OSX 10.9.5 and OSX 10.10.5 - RIP
Mid 2012 MacPro 3.46 GHz hex core cpu, 32 gig ram, OSX 10.10.5
DP 9.02
ProTools 11.3.2

MajorFubar

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Re: Can't connect to Arturia servers
« Reply #3 on: October 08, 2017, 10:41:10 pm »
Nothing on the website to indicate there are any current issues. Which will be of no help to new users who will be convinced they're doing something wrong. I first noticed it when I couldn't log into the Sound Store in Analog Lab. So I tried logging into the ASC and got the same result.

jackn2mpu

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Re: Can't connect to Arturia servers
« Reply #4 on: October 08, 2017, 11:14:21 pm »
What computer & operating system are you on? I wonder if this is cross platform (both Mac & Windows) or Mac only?
Jack
aka musicman691 on the DUC
27" iMac, 3.4 GHz quad i7, 32 gig ram, OSX 10.8.5 and OSX 10.9.5 and OSX 10.10.5 - RIP
Mid 2012 MacPro 3.46 GHz hex core cpu, 32 gig ram, OSX 10.10.5
DP 9.02
ProTools 11.3.2

MajorFubar

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Re: Can't connect to Arturia servers
« Reply #5 on: October 08, 2017, 11:16:03 pm »
Mac, High Sierra. Was working fine earlier today.

jackn2mpu

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Re: Can't connect to Arturia servers
« Reply #6 on: October 08, 2017, 11:31:03 pm »
Mac, High Sierra. Was working fine earlier today.
Didn't think Arturia stuff was okayed for High Sierra; like I said I'm on Yosemite. Waiting to see if anyone on Windows has this problem.
Jack
aka musicman691 on the DUC
27" iMac, 3.4 GHz quad i7, 32 gig ram, OSX 10.8.5 and OSX 10.9.5 and OSX 10.10.5 - RIP
Mid 2012 MacPro 3.46 GHz hex core cpu, 32 gig ram, OSX 10.10.5
DP 9.02
ProTools 11.3.2

MajorFubar

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Re: Can't connect to Arturia servers
« Reply #7 on: October 08, 2017, 11:39:34 pm »
Mac, High Sierra. Was working fine earlier today.
Didn't think Arturia stuff was okayed for High Sierra; like I said I'm on Yosemite. Waiting to see if anyone on Windows has this problem.
I don't think logging into the ASC is OS specific when the complaint is that it can't find the server. Sounds like an issue at Arturia. Or, it could even be locale specific, affected by which route the software takes to log into the Arturia server depending on where you live. Only needs one link to break in the chain. All guesswork of course.

 

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