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Author Topic: Can't connect to Arturia servers  (Read 386 times)

MrOZ

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Can't connect to Arturia servers
« on: October 08, 2017, 09:20:40 pm »
ASC is telling me it can't connect to the Arturio servers.  ASC throws up an error message with "retry" or "offline mode".

My internet connect is working so there must be something wrong with the Arturia Servers.

First, where can I check the status of the servers?

Second, is this a known issue with steps for resolution?

MajorFubar

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Re: Can't connect to Arturia servers
« Reply #1 on: October 08, 2017, 10:28:30 pm »
Can't help but just to say I logged in to the forum to report the same issue.

jackn2mpu

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Re: Can't connect to Arturia servers
« Reply #2 on: October 08, 2017, 10:37:14 pm »
Got the same thing happening here and it's a right pain. Getting a new machine up & running as my old one died. Was able to use the clone to bring stuff over instead of having to reinstall everything. Got thje same message as you guys are getting. Even downloaded a new ASC thinking the old one wasn't working right with OSX 10.10.5 (Yosemite). Wrong. Can log into my user account though.
Jack
aka musicman691 on the DUC
Mid 2012 MacPro 3.46 GHz hex core cpu, 32 gig ram, OSX 10.10.5
DP 9.02
ProTools 11.3.2

MajorFubar

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Re: Can't connect to Arturia servers
« Reply #3 on: October 08, 2017, 10:41:10 pm »
Nothing on the website to indicate there are any current issues. Which will be of no help to new users who will be convinced they're doing something wrong. I first noticed it when I couldn't log into the Sound Store in Analog Lab. So I tried logging into the ASC and got the same result.

jackn2mpu

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Re: Can't connect to Arturia servers
« Reply #4 on: October 08, 2017, 11:14:21 pm »
What computer & operating system are you on? I wonder if this is cross platform (both Mac & Windows) or Mac only?
Jack
aka musicman691 on the DUC
Mid 2012 MacPro 3.46 GHz hex core cpu, 32 gig ram, OSX 10.10.5
DP 9.02
ProTools 11.3.2

MajorFubar

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Re: Can't connect to Arturia servers
« Reply #5 on: October 08, 2017, 11:16:03 pm »
Mac, High Sierra. Was working fine earlier today.

jackn2mpu

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Re: Can't connect to Arturia servers
« Reply #6 on: October 08, 2017, 11:31:03 pm »
Mac, High Sierra. Was working fine earlier today.
Didn't think Arturia stuff was okayed for High Sierra; like I said I'm on Yosemite. Waiting to see if anyone on Windows has this problem.
Jack
aka musicman691 on the DUC
Mid 2012 MacPro 3.46 GHz hex core cpu, 32 gig ram, OSX 10.10.5
DP 9.02
ProTools 11.3.2

MajorFubar

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Re: Can't connect to Arturia servers
« Reply #7 on: October 08, 2017, 11:39:34 pm »
Mac, High Sierra. Was working fine earlier today.
Didn't think Arturia stuff was okayed for High Sierra; like I said I'm on Yosemite. Waiting to see if anyone on Windows has this problem.
I don't think logging into the ASC is OS specific when the complaint is that it can't find the server. Sounds like an issue at Arturia. Or, it could even be locale specific, affected by which route the software takes to log into the Arturia server depending on where you live. Only needs one link to break in the chain. All guesswork of course.

jamesmcseattle

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Re: Can't connect to Arturia servers
« Reply #8 on: November 21, 2017, 05:56:11 am »
Having exact same issue, and trying to working tech support.

Here is what I just sent them in terms of what I did thinking the problem was at my end:

1. Uninstalled All Arturia Software
2. Rebooted machine
3. Disabled Modem firewall
4. Disabled Windows Firewall
5. Disabled Windows Defender
6. Re-logged into Windows
7. Deleted everything in #temp#
8. Verified no credentials saved in Windows Credential Manager
9. Ensured no registry entries for ASC
10. Downloaded ASC
11. Reinstalled ASC and ran as admin
12. Immediately after trying to login:

Nothing has worked so far.

Anybody have any luck?

Modified response at 8:51PST:

I cleaned the registry again, cleaned ProgramData as well, and with no trace of my credentials being saved, and after I open the program, just letting it sit without even attempting to put a username/pw in the fields, got the message "Can't connect to Arturia servers" - definately an Arturia issue!
 :(
« Last Edit: November 21, 2017, 06:12:11 am by jamesmcseattle »

Despondo

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Re: Can't connect to Arturia servers
« Reply #9 on: December 07, 2017, 05:39:44 am »
Happening all evening for me too. MacOS Sierra.

Despondo

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Re: Can't connect to Arturia servers
« Reply #10 on: December 07, 2017, 05:50:32 am »
I ended up just manually downloading each plugin I own from the website and doing offline activation. Works until they get it all sorted out.

xpoes

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Re: Can't connect to Arturia servers
« Reply #11 on: December 07, 2017, 07:24:16 am »
same here, since yesterday it's "Service unavailable, please retry later"  ???

Bendi64

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Re: Can't connect to Arturia servers
« Reply #12 on: December 07, 2017, 07:52:51 am »
On windows 10 - can not connect.
On High Sierra - can not connect.

It's not so funny...

jsdigital

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Re: Can't connect to Arturia servers
« Reply #13 on: December 07, 2017, 09:11:03 am »
Arturia Software Center has been giving me the same "can't connect to the Arturia servers" notification in Software Center for the past 48 hours. I've tried many times, restarted, etc., even attempted to connect via VPN. My location is Los Angeles, CA. OSX 10.12.6. I've tried DM'ing on Twitter with no response. Will open up a ticket with support. In the meantime, any updates would be greatly appreciated. Thanks!

ShogunOfHarlem

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Re: Can't connect to Arturia servers
« Reply #14 on: December 07, 2017, 10:31:42 am »
Add me to the list. Both Mac (Sierra) and PC (Win 10 Pro).

The website was also throwing 504 errors all damn day yesterday, so they're pretty clearly having server issues of a sort.

 

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