January 18, 2022, 08:02:06 am
Welcome, Guest. Please login or register.
Did you miss your activation email
News:

Arturia Forums



Author Topic: How do I download my order  (Read 949 times)

methodman3000

  • Apprentice
  • Apprentice
  • *
  • Posts: 38
  • Karma: 1
How do I download my order
« on: October 26, 2017, 12:08:01 am »
I bought Vangelis but while I paid for it I have yet to receive a download notice.  And when I look it says I alaready own it.  How do I get my product?

Thank you

Methodman3000

methodman3000

  • Apprentice
  • Apprentice
  • *
  • Posts: 38
  • Karma: 1
Re: How do I download my order
« Reply #1 on: October 26, 2017, 01:13:48 am »
OK I didn't realize I could get to the store in Analog lab so I bought them by e-mail but when I looked after the instructions were sent to me I figured out how to get to the Arturia store, but My presets are still locked and there doesn't seem to be a way to download them.  Thanks for the answers.

Methodman3000

Matt Arturia

  • Administrator
  • Sr. Member
  • *****
  • Posts: 308
  • Karma: 35
Re: How do I download my order
« Reply #2 on: October 26, 2017, 01:47:02 pm »
Hi,

Did you buy them from the InApp store of Analog Lab 2 or from our website ? Did you receive an email saying that your order has been processed and confirmed ?

Can you pm me the email address you are using for your MyArturia account ? I'll look into it.

Best,

Matthieu

 

Carbonate design by Bloc
SMF 2.0.17 | SMF © 2019, Simple Machines