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Author Topic: Unauthorized  (Read 1256 times)


  • Apprentice
  • Apprentice
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  • Posts: 3
  • Karma: -1
« on: December 03, 2016, 06:17:42 pm »
After I changed the email address on my user account all of my products became unauthorized!
But when it goes thru the synchronization process it says all programs are active.
When I open up an instrument, it's only letting me use it/them in demo mode.
Has this happened to anybody else?


  • Hero Member
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  • Posts: 4.328
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Re: Unauthorized
« Reply #1 on: December 03, 2016, 06:31:52 pm »
I have'nt tried to change my email.
It can be a fault you need to contact Arturia directly to get solved. if they don't answer here.
But have you remembered to login with your new account email in Arturia Software Center? If not it's worth a try.

Kevin R

  • Apprentice
  • Apprentice
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  • Posts: 42
  • Karma: 3
Re: Unauthorized
« Reply #2 on: December 04, 2016, 07:28:04 pm »
I haven't changed my email address but I do know you can update your email address at the website. Click on My Arturia at the website and go to your account where you can change it. That might be the problem.


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