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Author Topic: Re: (Case 303378) [Technical Support] - Broken key stops  (Read 257 times)

Tonysal123

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Re: (Case 303378) [Technical Support] - Broken key stops
« on: November 17, 2016, 12:14:20 am »
On Octomber 1, I submitted a support ticket for broken key stops on my MiniBrute. After a initial email response from Arturia asking for contact info, serial number, etc and them stating that the keybed was under warranty replacement. I haven't received anything else, no replacement keybed, no email replies no matter how many I send. On their support site, they even have my support ticket as 'closed"! I'm extremely frustrated in the lack of common courtesy in not replying to any of my communications, email, website, even through their website admin. What is a customer who  has a MiniBrute & a Beat Step and was looking to purchase the new DrumBrute to do?

 

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