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Author Topic: ASC crashes when trying to open it  (Read 2413 times)

musicman100

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ASC crashes when trying to open it
« on: July 17, 2016, 03:52:18 pm »
I have been fighting with ASC crashing on my system when I try to run it,
I receive an error message that states" Arturia Software Center Agent has Stopped working. A  problem has caused the program to stop working correctly.Windows will close the program and notify you if a solution is available".

Tech support has tried to help, but I dont think they understand the program is crashing I have sent the the agent config log and the windows events viewer log

I have removed and re installed many many times
I disables AV and firewall
I run as Admin
 etc etc
I tried to download an older version of ASC  but it updates first thing  and I am back to square one, even a restore point to the older version still updates and then crashes

I am running win10 pro and it had worked up until the latest ASC update
I dont know enough about the under the hood scheme of ASC to understand what its looking for to be able to run properly,
the only change to my DAW ws a replacement motherboard since the LAN died on it, but oddly enough, windows didnt ask to be licensed again after that.
Could a replacement BB possibly crash ASC, no other program is affected

ben arturia

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Re: ASC crashes when trying to open it
« Reply #1 on: July 19, 2016, 09:02:36 am »
Hi musicman100,

Did you try to delete this folder :
C:/ProgramData/Arturia/ArturiaSoftwareCenter
Then reinstall ?
.......testing.......

musicman100

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Re: ASC crashes when trying to open it
« Reply #2 on: July 19, 2016, 07:09:33 pm »
Hello Ben, yes I did completely removed that folder and the ASC folder in Programs/Data also
many,many times  :-[

musicman100

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Re: ASC crashes when trying to open it
« Reply #3 on: July 19, 2016, 07:10:56 pm »
I meant to say the programs/x86 /arturia/asc and of course the folder you mentioned

LBH

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Re: ASC crashes when trying to open it
« Reply #4 on: July 19, 2016, 10:51:10 pm »
Just to be sure. What folder on what path excatly have you removed?

The error must be somewhere.
So just in case.
Ben arturia is not refering to a folder on the path - programs/ Data as you write or on the path programs(x86) or programs/x86 /arturia/asc as you write, but to the folder named ProgramData/..... Note the folder name is not Program or Program files but ProgramData.
The ProgramData folder is a hidden folder. To find it on the path Ben describe you have to enable windows to show hidden files.

If you need it: In this link you can see how to enable windows to show hidden files:
http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/
Hidden folders like the ProgramData folder is toned down when show hidden files is enabled to see it.

BTW: Sometimes it make a difference if you restart the PC after deleting the folders before reinstalling the application.

Sorry if i misunderstand or interfear. Sometimes it's the small details that counts.

musicman100

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Re: ASC crashes when trying to open it
« Reply #5 on: July 20, 2016, 01:43:55 pm »
Yes that was my error in typing adding the / it IS the folder programData which i  can see and drilling down to Arturia  folder then deleting the whole ASC folder

thank you for trying to help I have sent the windows events viewer error logs to Arturia in the hope they could decipher the error messages, I tried Googling them but didnt find anything specific

LBH

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Re: ASC crashes when trying to open it
« Reply #6 on: July 20, 2016, 04:36:00 pm »
Then i wish you good luck. I hope you get it solved.

Best.

musicman100

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Re: ASC crashes when trying to open it
« Reply #7 on: July 24, 2016, 10:32:44 pm »
Whatever license scheme asc uses has got to be tied to hardware other than the HD, attempting to remove  ASC via normal means apparently is not cleaning it completely, there are some vestiges remaining tied to my old mother board, thats the only idea I have

tech support has tried very SIMPLE offers, but this is not a simple issue, why for the life of me  ASC doesnt start with a clean slate, but the crash is centered around the software center AGENT which is the culprit of the crash


well I am at the point of giving up and giving up on arturia ...

Edouard_Arturia

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Re: ASC crashes when trying to open it
« Reply #8 on: July 25, 2016, 12:02:23 pm »
Hi !

Can you please provide your support ticket number ?

I will try to provide more help asap.

Best Regards

Edouard
DGDGDGDGDG

musicman100

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Re: ASC crashes when trying to open it
« Reply #9 on: July 25, 2016, 01:53:16 pm »
291950

thank you

ben arturia

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Re: ASC crashes when trying to open it
« Reply #10 on: July 25, 2016, 02:46:33 pm »
this is not the right ticket number !
Please double check. ;D
.......testing.......

musicman100

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Re: ASC crashes when trying to open it
« Reply #11 on: July 25, 2016, 04:29:10 pm »
my bad I transposed

 (Case 291590) [Technical Support] - crashing

 

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