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Author Topic: User Blocked - Unable to Log In to My Arturia and Purchase Update  (Read 14362 times)

Edouard_Arturia

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #15 on: November 27, 2018, 09:13:26 am »
Hey.

When your account his locked, don't forget to check your SPAM folder to make sure the account activation email is not in there.

Otherwise, contact us through one of these forms:

https://www.arturia.com/contact >> Webmaster

https://www.arturia.com/support/askforhelp/purchase

These doesn't require to be logged in.

Edouard
« Last Edit: November 27, 2018, 09:25:58 am by Edouard_Arturia »
DGDGDGDGDG

zollarsa

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #16 on: January 23, 2020, 08:45:04 pm »
I'm having this exact same issue, I'm blocked, can't register my new keyboard. Please fix this Arturia, I don't know what to do !!

electricblues

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #17 on: February 26, 2020, 05:11:07 pm »
I'm having this same issue, and it is excruciating to deal with.  Cannot reset password because I am "blocked", cannot contact support because I need to be able to log in order to contact them about my inability to log in......(clearly that doesn't make sense).  Paid a lot of money for the V Collection and can't use it on my new computer.  I tried contacting Arturia via one of its Sales contact forms, which plainly states that any tech assistance communications will be ignored, so that's helpful...

I receive emails from Arturia regularly, do not have any missing activation emails in my mail, junk, spam, etc..  Please help.

artymcfly13@gmail.com

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #18 on: December 24, 2020, 01:05:13 am »
this is a major problem for me right now. I'm trying to create an account but the confirmation email never sent on 2 of my emails, and I am blocked from logging in since i never got the confirmation emails. I need to download the minilab start stuff, but I'm blocked. can someone help?

artymcfly13@gmail.com

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #19 on: December 24, 2020, 01:34:00 am »
I just bought the arturia minilab mk2 and tried to follow the instructions to create an account. i used 2 emails because the first time my email got blocked... as did the 2nd... so here i am with no confirmation code and im stuck in a rut cus i cant download and install the software without being able to login and don't have the email confirmation code. I would love to use my new midi controller tonight, but sadly the site seems to be completely useless. Can't even contact customer service to solve the problem because I need an account to do so.

TheLeoShow

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #20 on: March 08, 2021, 04:33:17 pm »
I have a problem on the reset site it says
Reset password failed: This user is blocked. If this is an error, please contact an administrator.
pls help

MajorFubar

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #21 on: March 09, 2021, 01:16:07 pm »
Try doing what it says at the top of this second page, repeated below:

Hey.

When your account his locked, don't forget to check your SPAM folder to make sure the account activation email is not in there.

Otherwise, contact us through one of these forms:

https://www.arturia.com/contact >> Webmaster

https://www.arturia.com/support/askforhelp/purchase

These doesn't require to be logged in.

Edouard
2022 Apple Studio Max 32/32/2TB Monterey 2020 MBA 8/8/512GB Monterey V Collection 6 Analog Lab 4 + 5 KeyLab 88 KeyStep

Malkova

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #22 on: March 10, 2021, 09:32:05 am »
Try doing what it says at the top of this second page, repeated below:

Hey.

When your account his locked, don't forget to check your SPAM folder to make sure the account activation email is not in there .

Otherwise, contact us through one of these forms:

https://www.arturia.com/contact routerlogin >> Webmaster

https://www.arturia.com/support/askforhelp/purchase 192.168.1.1

These doesn't require to be logged in.

Edouard

Hello everyone,
Thanks for the helpful advice, solved my problem.
« Last Edit: March 13, 2021, 05:35:43 pm by Malkova »

kledo5

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #23 on: August 31, 2021, 02:02:54 am »
Try doing what it says at the top of this second page, repeated below:

Hey.

When your account his locked, don't forget to check your SPAM folder to make sure the account activation email is not in there.

Otherwise, contact us through one of these forms: Drift Hunters

https://www.arturia.com/contact >> Webmaster

https://www.arturia.com/support/askforhelp/purchase

These doesn't require to be logged in.

Edouard

I like this opinion. complete no frills.

prod. DelayB

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #24 on: December 22, 2021, 12:26:11 am »
I have the exact same problem. I tried to reset my password but they said my email was blocked. I never received the email that the website indicated would be sent - so I have no activation code.
my email:miskoh2004@gmail.com

MajorFubar

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #25 on: December 22, 2021, 09:02:47 am »
Try emailing one of the addresses above.
2022 Apple Studio Max 32/32/2TB Monterey 2020 MBA 8/8/512GB Monterey V Collection 6 Analog Lab 4 + 5 KeyLab 88 KeyStep

ronman

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #26 on: February 13, 2022, 04:32:00 am »
Add me to the list, too.  I tried logging in months ago and was unsuccessful for the reasons given above.  Yes, I've checked my spam folder.  I've been using the B3 for over a year, so at one point I could download the library, but now I can't login to the site.  I did finally find a way to login to this forum, earlier I couldn't even do that.  Please contact me at ron.newman@gmail.com with a solution.  There are obviously bugs in the system that haven't been addressed for months.

 

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