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Author Topic: User Blocked - Unable to Log In to My Arturia and Purchase Update  (Read 1806 times)

Steven Brown

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While my account works fine in Arturia Software Center on my Mac, I am unable to log into the My Arturia portal <https://www.arturia.com/login> and purchase the latest upgrade. I receive a message stating that, "This user is blocked. If this is an error, please contact an administrator".  ???

What can I do to get this rectified?

kylereidmusic

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #1 on: May 24, 2016, 11:51:51 pm »
I have the same problem. What can be done? I didn't do anything to get blocked other than forget my password, but now I can't even retrieve my password because I'm blocked. Somebody please help.

Dav1d

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #2 on: May 25, 2016, 10:47:32 am »
Hello,

If you have forgotten your password, first, please try this form:
==> http://www.arturia.com/lostpassword/

If still a problem, please get back to us and we will reset it.

 :)

WJK59

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #3 on: June 30, 2016, 02:12:08 pm »
I've been having the exact same problem. I tried re-registering (no luck) - I never receive an activation email, or I'm told my email address is already in use. When I try to re-set my password, I'm told my email address is blocked. When using the link for password reset provided above, it tells me to check my email for an activation code - which never arrives. I've checked my spam folder, and there's nothing there, so I'm simply not receiving an activation email - and I have no clue as to why I'd be told that my email address is blocked (unless it's due to multiple unsuccessful sign-in attempts).
It's a vicious loop - and I'm running out of time to upgrade my V Collection at discount!
This is EXTREMELY frustrating!!!
Walter K :(
« Last Edit: June 30, 2016, 02:17:03 pm by WJK59 »

Dav1d

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #4 on: June 30, 2016, 03:41:15 pm »
WJK59 : the case is different in this case

It seems that you did not activate your account, that's why it was blocked.
You were supposed to receive an email containing a link to click on, in order to activate it.
Your account is activated, you can now log in!

 :)

WJK59

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #5 on: July 01, 2016, 02:26:25 am »
I didn't activate my account because I never received the email that the website indicated would be sent - so I have no activation code. I just tried logging in - and it's telling me my password doesn't match my user name. I submit to have the site send me my password & it tells me it's sending an email...but I never receive one. I'm still caught in this loop.

Dav1d

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #6 on: July 01, 2016, 09:56:26 am »
Ok, it means you don't receive emails from our web-domain server.

at that step, we will continue in private conversation

WJK59

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #7 on: July 30, 2016, 04:45:46 pm »
er...I haven't heard a word.
Anything?
Bueller?
Bueller? ???

thakuri77

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #8 on: November 30, 2016, 11:26:23 am »
What is the actual problem? ???
Couldn't understand.

djbenniboy

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #9 on: January 25, 2018, 06:28:40 pm »
My account is also blocked i cannot log into it i want to put the code in to my licenced DX7 plugin my email is insole_ben_123@hotmail.com, I need to acces it it say's account is blocked, please help me as i am a paying customer, thank you so much!

tykeeler

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Re: User Blocked - Unable to Log In to My Arturia and Purchase Update
« Reply #10 on: March 18, 2018, 06:54:00 am »
I have the exact same problem. I tried to reset my password but they said my email was blocked. I searched through my email to see if I might've missed a registration email from you guys but I haven't found anything. PLEASE HELP

 

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