December 17, 2018, 04:37:17 am
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Author Topic: Not receiving activation email  (Read 2073 times)

georgepopov

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Re: Not receiving activation email
« Reply #15 on: September 15, 2018, 12:47:28 pm »
Howdy!

I just got a Keystep recently. Tried creating account but unfortunately never got activation email.

Could you guys help out? :)

cheers,
George

Olias

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Re: Not receiving activation email
« Reply #16 on: September 15, 2018, 04:31:30 pm »
I see this is an old thread, but I believe I'm having the same issue.

I recently purchased a KeyStep (which I dearly love), but when I tried to create a profile on MyArturia, I never received an activation email. I followed the ask for help link above, but it looks like I have to be signed in to ask a question. When I try to log in, it says "login is unavailable, your action is required," so I'm in the system but there's nothing I can do. 

Thank you for any assistance you can provide


smartspot2

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Re: Not receiving activation email
« Reply #17 on: September 16, 2018, 11:34:27 pm »
Same here. I tried to create an account, but I haven't received an activation email; I looked through my spam folder and such, still no luck.

Guillaume Arturia

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Re: Not receiving activation email
« Reply #18 on: September 17, 2018, 09:24:05 am »
Hi all,

Sorry for this inconvenience.

We're actually investigating these issues which should be solved very soon.

I've just activated your accounts from my side and you should be now able to log into it without any problem.

Indeed let me know if you still face any difficulties in order to connect to your account.

Sorry again for the troubles faced.

Best regards,

andyblackjacks

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Re: Not receiving activation email
« Reply #19 on: November 26, 2018, 04:25:31 pm »
 No confirmation email was ever sent from Arturia. Just got the Keylab 61 and can't register or download the software. Please activate my account. Thanks!

ben arturia

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Re: Not receiving activation email
« Reply #20 on: November 26, 2018, 05:34:51 pm »
Please check your PM. I think all is ok now.
best
.......testing.......

Alex1991

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Re: Not receiving activation email
« Reply #21 on: December 02, 2018, 01:03:13 am »
Hello,

Just received the MKII in the mail today, not getting a email to confirm my registration so I can download things.

Please help.

Thanks.

Guillaume Arturia

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Re: Not receiving activation email
« Reply #22 on: December 04, 2018, 01:36:07 pm »
Hey Alex1991,

Sorry for this inconvenience.

I've just activated your account on my end.

You should be now able to log into it without any problem.

Indeed, let me know via PM if you still face any troubles.

Best regards,

 

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