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Author Topic: Not receiving activation email  (Read 927 times)

lucas.simpson

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Not receiving activation email
« on: January 05, 2016, 04:43:14 am »
I recently purchased a Arturia Minilab. To access the analog lab software that came with it I had to create an account. I never received the email to activate my account an so I cannot access the software or online tech support(it seems you need an account for that as well). Looking through this forum the only solutions I found were from 2011 where someone from the company gave the user privately an activation code. If anyone could help me activate my account I would greatly appreciate it. I have tried various email accounts.

Edouard_Arturia

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Re: Not receiving activation email
« Reply #1 on: January 05, 2016, 02:26:19 pm »
Hello.

Please check your P.M

Best regards

Edouard
Edouard Arturia

LesPaul105

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Re: Not receiving activation email
« Reply #2 on: July 03, 2018, 09:57:33 pm »
I have been running into the same problem.  I bought the V 6 through Sweetwater and needed to create an Arturia account online to then download the software etc....  As far as I know it went through because I was told an activation email would follow.  Checked spam as well and it's not there.  Still have heard nothing from reaching out directly through their website.

Curious to know if this ever got resolved for you?  I've never had to wait this long for an activation email before and it's a bit frustrating.

Edouard_Arturia

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Re: Not receiving activation email
« Reply #3 on: July 04, 2018, 09:10:00 am »
Hi.

Your account is unlocked.

Don't know what happened but it's now solved.

Cheers

Edouard
Edouard Arturia

Selectle

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Re: Not receiving activation email
« Reply #4 on: July 04, 2018, 10:23:32 am »
Unfortunately I have the same problem. Tried to use two different addresses, but never received an activation mail. Could you help me too?

Thanks!
« Last Edit: July 04, 2018, 10:27:32 am by Selectle »

Guillaume Arturia

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Re: Not receiving activation email
« Reply #5 on: July 04, 2018, 11:40:04 am »
Hi Selectle,

Sorry for this inconvenience.

Your account should be now activated.

You should be now able to log into it.

Indeed if you still face any troubles do not hesitate to contact us through our form :

https://www.arturia.com/contact

Best regards,

sugardaddybe

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Re: Not receiving activation email
« Reply #6 on: July 04, 2018, 02:15:01 pm »
I'm experiencing the same thing here. No activation email received...

Guillaume Arturia

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Re: Not receiving activation email
« Reply #7 on: July 04, 2018, 03:41:13 pm »
Hi sugardaddybe,

Sorry for this inconvenience.

I've just activated your account on my end.

You should be now able to log into it.

Indeed if you still face any troubles do not hesitate to contact us through our form :

https://www.arturia.com/contact

Best regards,

 

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