Yeah I've definitely learnt not to pre order from Arturia, that's for sure!
What's sad is, I'd been waiting three months for this, my dad died a few weeks ago, and I'm still waiting for this. He'll be gone two months by the time it arrives. I know it seems an odd perspective, but my whole life has changed and been turned upside down, and I can't even describe the number of things that have happened in my life just in the last few weeks.
Yet this company STILL hasn't gotten in gear enough to put a product out. Really. Perspective.
My suggestion is that in future. Don't announce a product until you KNOW a product is ready. Because you just look incompetent, while I wrap up a mans entire life, you're still messing around with your little product you still can't make work properly.
It should also be noted that we aren't getting refunds for the first beat step which was so poorly executed as to be unusable musically.
And your "apology" is not to fix the first product, but to make us pay 200% more for a replacement which still won't fix or even work with the original product.
And you have a reputation for doing this to your customers, this is not the first time, let's be honest.
Sure, your product isn't as important as a mans life, but your business is responsible for a whole lot of people's livelihoods and you really are doing a spectacular job of letting down your customers and hence your employees.
You need to do better.
I'll also suggest you are understaffed in software, since they're not meeting deadlines, and you need more experienced programmers.
