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Author Topic: Arturia Software Center Failure  (Read 5281 times)

Stick

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Arturia Software Center Failure
« on: December 11, 2014, 04:58:14 am »
Arturia Software Center has been failing installation on Yosemite 10.10.1
I need it for VCollection 4 install.
Support said to remove all Arturia files and try again which I did but still won't install.
iMac| Mac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE

Adrien

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Re: Arturia Software Center Failure
« Reply #1 on: December 11, 2014, 07:32:17 am »
Hello

Sorry for this.
When it install you can press "Command + L" and it should open a log window, can you send me the log please.

Thank you
Adrien Courdavault
DSP & Software engineer
Arturia

Stick

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Re: Arturia Software Center Failure
« Reply #2 on: December 12, 2014, 02:55:47 am »
Hello,


Here it is attached.
Thanks


« Last Edit: December 12, 2014, 02:57:30 am by Stick »
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Stick

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Re: Arturia Software Center Failure
« Reply #3 on: December 12, 2014, 03:02:12 am »
and the Arturia Software Center crash report also attached.
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Stick

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Re: Arturia Software Center Failure
« Reply #4 on: December 12, 2014, 04:58:30 am »
Jupiter8 installed ok on my Mac Air (2012) but only worked in demo mode.  I activated the V Collection and tried to record with J8 as a plugin in Logic X but it won't record.


I've had another license for Spark2 since earlier this year and tried that and it records ok.  Which is another question, since V Collection has Spark I would need to know how to deactivate my current Spark so I can sell the license.


I still can't get the V Collection going on my iMac late 2009 - which is my main and need V4 there.


Thanks

iMac| Mac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE

Adrien

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Re: Arturia Software Center Failure
« Reply #5 on: December 12, 2014, 08:44:13 am »
Hello

I think I found something with your license that may explain the problem, you will receive a message from the support.

and about the logic X issue, we found issues with this DAW on several plug in.
A hotfix is on the way (should come before christmas)

best
« Last Edit: December 12, 2014, 08:48:25 am by Adrien »
Adrien Courdavault
DSP & Software engineer
Arturia

Mathieu Arturia

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Re: Arturia Software Center Failure
« Reply #6 on: December 12, 2014, 10:00:42 am »
Hello,

This might fix your installation problem:
- Download the latest Arturia Software Center from here: http://www.arturia.com/support/updates&manuals
- Install it
- Then install your V Collection softwares

Regards

Stick

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Re: Arturia Software Center Failure
« Reply #7 on: December 12, 2014, 04:06:00 pm »
I removed all traces of Arturia on iMac, installed new software center but it crashes too
report attached
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Stick

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Re: Arturia Software Center Failure
« Reply #8 on: December 15, 2014, 08:04:23 pm »
so I should wait for a hotfix or is there anything else I can try now?
« Last Edit: December 16, 2014, 12:40:38 am by Stick »
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