”the average issue rate was huge (around 1 issue / customer).”
Then Arturia must have done something seriously wrong with the way you handled the eLicencer system. As I’ve said, I’ve been using eLicencer since 2002 (when it was launched) for software from several vendors (including Arturia). In all that time I have never heard of a single instance where anyone has had problems with authorising a licence on an an eLicencer dongle, that could not be contributed to user error. Most often the user has bought the wrong update version.
Furthermore I’ve never heard of anyone receiving a faulty authorisation code with the eLicense. Or worse, receiving no authorisation code at all!
Your statement, of around 1 issue / customer, is simply not credible, but a gross exaggeration. If there was as many issues with the eLicencer system, it would have been dead and buried a decade ago.
”The issue rate is right now 5 time less than before (and obviously we are at the point where a lot of people have to move to the ASC which makes it complicated for them, which I understand too).”
First; how can you make such a statement when the ASC system only has been available for a couple of weeks? Second; considering the amount of postings from people who has problems with the ARC, that figure is clearly not credible.
”Now the ASC is also use full to use on up to 5 machines your softwares, which a lot of users wanted,”
I doubt that these users wanted to be able to run 5 instances in theory, but 0 (zero) in practice.
”You don't get error after upgrading your harddrive or changing OS.”
Maybe not, but you do get an error when you try to run an activated application.
”If you need to use it offline, the ASC can do it, just click on offline mode when it loads.”
Well, since it can’t be used at all, this is also quite inconsequential. Isn’t it?
”Finally you get the updates simply (and in future we will add features for beta testers and crash reports)”
With the eLicenser I downloaded the update, installed it and continued working. That is easier than with the ARC system. Furthermore, there was no risk of loosing the license in the update process.
What does it take to get you to acknowledge the fact that the ARC system doen’t work!! It may be an acceptable idea, in theory, but in the real world (where the rest of us live) it’s a disaster.
”then don't update your softwares if you want”
So, it’s your way or the highway. I wonder what a court of law would have to say about such business practices. Arturia is legally obliged to make sure that the marketed products are operational. Knowingly sell products that don’t work may even open up the risk of criminal prosecution. I hope we’re not there yet, but if Arturia continues to sell defective products and ignores it’s customers requests for help, you are running a great risk. I find your statement insulting and offensive. It’s the kind of attitude I would expect from an an unethical buisnis that was only interested on fleecing money from their customers. Is that how you wish to describe Arturia these days?
What are my problems, you ask. One of the codes I received when I was forced to migrate from the eLincenser to the ARC is invalid. I can’t even register, much less activate it! Of the other 5 synths, only one works! The Arturia support has so far ignored my repeated requests for help!
With the eLicencer I had working licenses for 6 synths. After switching to the ARC, I have only one! For the rest, the ARC claims they are activated, while the individual apps claim they aren’t. Arturia/ARC has, for all intents and purposes, robbed me of 5 licenses!
I had planned on ”topping up” with the 5 ”missing” V-synths. Actually, since there appears to be no upgrade path, it would be cheaper to buy a V Collection 4 licence and sell the old ones. However, you have forced me to postpone those plans indefinitely. Would you give €399 to a company when; a) you weren’t sure you’d receive the necessary authorization codes at all, b) if you did receive the codes, that they worked and allowed you to register/activate the software, c) if you could activate the software, you still ran an 80% risk of not being able to use it, d) if you weren’t able to use it, you’d be ignored by the support. That’s the kind of risks anyone buying Arturia software today takes and is obviously totally unacceptable.
Add to that your ”my way or the high way” attitude, if that is official policy!
