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Author Topic: known issue and faq  (Read 5684 times)

Adrien

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known issue and faq
« on: December 08, 2014, 08:16:31 pm »
Hello everyone,

For those looking for help, or answers, you should take a look at some great faq articles.

Here are the best:

http://arturia.com/faq/activationorregistration/asc-troubleshoot

http://arturia.com/faq/activationorregistration/what-is-the-arturia-software-center-asc

http://arturia.com/faq/activationorregistration/how-to-register-and-activate-my-product

This is here to help you. We try to improve it as fast as we can :-)
Adrien Courdavault
DSP & Software engineer
Arturia

Adrien

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Re: known issue and faq
« Reply #1 on: December 11, 2014, 12:43:51 pm »
Issue at , ASC crashes on 10.9 and 10.10 at startup,

Here is the solution provided by a user of the forum.

Thank you Rince, we are working on this.

->Issue fixed in 1.0.3 of ASC released the 11th of Ndecember 2014.

To ensure you get the update, (as the auto update is maybe not working for you), simply go here:
http://arturia.com/v-collection/asc

Best
« Last Edit: December 11, 2014, 04:14:01 pm by Adrien »
Adrien Courdavault
DSP & Software engineer
Arturia

Adrien

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  • Posts: 367
  • Karma: 9
Re: known issue and faq
« Reply #2 on: December 11, 2014, 04:02:13 pm »
Issue: "Plug in cannot communicate with the ASC"

The issue is that you may have old licenses of the "vintage collection" which had no "unlock code".
Since the 11th of December 2014, you all have an unlock code that you can see in your My Arturia,
This should solve the issue.

To ensure you fix it:
 - Online : go in ASC settings and click on the refresh button, or quit and restart the ASC. this will enforce a license update with the new unlock codes.
 - Offline : Use the "activate your products" procedure again, to get an up to date file of licenses from the website.

Best
Adrien Courdavault
DSP & Software engineer
Arturia

 

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