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Author Topic: My registered Origin has disappeared from my products list.  (Read 2736 times)

OlDirtyPastor

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My registered Origin has disappeared from my products list.
« on: October 17, 2014, 05:00:30 am »
Well once again I'm having a rather annoying issue with Arturia. I registered my Origin literally years ago and now I log in and my registered Origin is now no longer registered and for some strange reason it says I have there Mini Mg app as a registered product (which I haven't bought, nor do I have). Has anyone else ran into this or a similar problem?
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JacksonP

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Re: My registered Origin has disappeared from my products list.
« Reply #1 on: October 20, 2014, 07:18:32 pm »
Just checked and yes, similar thing here: both my Origins and Analog factory have disappeared from the list and also Analog Factory. iMini is there but I have it. Then there's The One with Mini V; I have bought Mini V.

Very annoying indeed, hopefully Arturia can fix this...

DrJustice

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Re: My registered Origin has disappeared from my products list.
« Reply #2 on: October 20, 2014, 09:08:19 pm »
Same here, my Origin registration has disappeared.

Philippe

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Re: My registered Origin has disappeared from my products list.
« Reply #3 on: October 20, 2014, 09:40:15 pm »
Well, the web site has been totally redesigned and it's currently in a switch phase between the old and the new one. So it may be the reason of all this. I'll see that tomorrow with the guys in charge of the new web site.
Origin Lead  Developer

BobTheDog

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Re: My registered Origin has disappeared from my products list.
« Reply #4 on: December 03, 2014, 09:27:28 am »
Mine isn't there anymore either.

Adrien

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Re: My registered Origin has disappeared from my products list.
« Reply #5 on: December 03, 2014, 10:38:51 am »
Hello

Indeed it looks like you have no origin registered.
We will look into the database to see if something bad happened,

But reregister it if you need to contact the support
Adrien Courdavault
DSP & Software engineer
Arturia

BobTheDog

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Re: My registered Origin has disappeared from my products list.
« Reply #6 on: December 03, 2014, 10:41:45 am »
Hi Adrien,

Thanks for the info, I will re-register it.

Cheers

Andy

Landsphere

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Re: My registered Origin has disappeared from my products list.
« Reply #7 on: December 24, 2014, 12:53:14 pm »
I noticed the Origin wasnt even in the list of items to register??  Cant be registered now?   ???

 

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