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Author Topic: Spark 2 ??  (Read 3929 times)

Seiishu

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Re: Spark 2 ??
« Reply #15 on: April 12, 2014, 05:28:59 am »
I've sent Kevin a PM. Is there any specific email I should use to get in touch with somebody who could shed some light on this problem?

Kosmology

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Re: Spark 2 ??
« Reply #16 on: April 12, 2014, 05:31:53 am »
New Technical Support Request when logged into your main Arturia account.

Seiishu

  • Guest
Re: Spark 2 ??
« Reply #17 on: April 12, 2014, 05:34:49 am »
OK, thanks. I will do that now.

Seiishu

  • Guest
Re: Spark 2 ??
« Reply #18 on: April 13, 2014, 12:15:33 am »
I made a ticket yesterday, still no respond from anyone at Arturia. I've got a confirmation email  like this:

Quote
Thank you for your message. We have received it and will get back to you as soon as possible.
We use FogBugz to keep track of our incoming email. You can check the status of your message at the following URL:

http://fogbugz.arturia.com/fogbugz/default.asp?********************

You may want to save your case's tracking ticket: 1********************
Please reply to this message if there's anything else we can do for you.
--
Technical Support inquiry
technical-inquiry@arturia.com

When I click on the link they said I can use to track the status of my message, I get this:

Quote
Oops! Google Chrome could not find fogbugz.arturia.com
Did you mean: arturia.­com

Kosmology

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Re: Spark 2 ??
« Reply #19 on: April 13, 2014, 12:18:47 am »
You probably won't get a reply until Monday.

Seiishu

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Re: Spark 2 ??
« Reply #20 on: April 13, 2014, 06:03:26 am »
I've visited the original store I purchased it from. They're saying this is definitely a hardware issue. We tried updating firmware to no avail. Still same problem on both platforms, OS X and Windows, Spark 1.7.2 and version 2 Beta.

They have ordered new one, and I will be able to exchange this one for the new one when it comes in.
« Last Edit: April 15, 2014, 03:25:37 am by Seiishu »

Kosmology

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Re: Spark 2 ??
« Reply #21 on: April 15, 2014, 01:38:02 pm »
Good luck! I have the big version so I cannot offer any help.

 

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