April 19, 2024, 05:32:37 am
Welcome, Guest. Please login or register
News:

Arturia Forums



Author Topic: WHY SUCH A BAD SERVICE???  (Read 1405 times)

SETTIMIO

  • Apprentice
  • Apprentice
  • *
  • Posts: 7
  • Karma: 1
WHY SUCH A BAD SERVICE???
« on: July 05, 2012, 02:35:34 pm »
I bought a "analog the factory" keyboard-controller over a month ago.

It has worked 2 times and since then i wrote everyday to the customer department,

Sometimes they replied, many many times they did not.

The few times they did reply, they were not able to fix the problem, so i thought they were going to replace it.

But they didn't .

Last mail, over two weeks ago, they asked proof of purchase, which i regularly sent to them

since then, NOTHING, SILENCE.

I ask myself, why such bad service? is this the way customers are treated at arturia?

I really would like to see if they answer to this, or simply delete this from the forum...

Settimio Di Castro Case 109209

Antoine

  • Hero Member
  • *****
  • Posts: 1.087
  • Karma: 38
Re: WHY SUCH A BAD SERVICE???
« Reply #1 on: July 05, 2012, 03:08:04 pm »
Replied here. Please stop cross-posting.
ex-Arturian

 

Carbonate design by Bloc
SMF 2.0.17 | SMF © 2019, Simple Machines