March 29, 2024, 02:22:32 am
Welcome, Guest. Please login or register
News:

Arturia Forums



Author Topic: Arturia sent me my old broken unit  (Read 1478 times)

psyentifics

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Arturia sent me my old broken unit
« on: June 06, 2014, 01:12:31 am »
I paid $30 to ship my minibrute to Arturia. My emails say that they would replace my unit because it was "defective." I waited almost two months and today I get a minibrute in the mail and it's the same exact broken unit. Same exact problem, same box, it looks and sounds like no one even touched it. I feel duped and screwed over.

Padawan

  • Administrator
  • Apprentice
  • *****
  • Posts: 19
  • Karma: 952
Re: Arturia sent me my old broken unit
« Reply #1 on: June 06, 2014, 09:01:27 am »
Hi psyentifics,

Please accept all apologies for this mistake.

Could you please provide me your ticket number related to your defective minibrute case?

We'll then provide you a call tag to send your unit back to our Service Center; in the mean time we'll send you a new unit.

Looking forward to hearing from you.

Best regards,

Jerome

 

Carbonate design by Bloc
SMF 2.0.17 | SMF © 2019, Simple Machines