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Author Topic:    Arturia has got the worst techincal service by far!!!!!  (Read 9447 times)

Antoine

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Re:    Arturia has got the worst techincal service by far!!!!!
« Reply #30 on: July 05, 2012, 03:08:29 pm »
Replied here. Please stop cross-posting.
ex-Arturian

stuey

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Re:    Arturia has got the worst techincal service by far!!!!!
« Reply #31 on: July 08, 2012, 02:31:08 pm »
My two cents, or pence as i'm from the UK would be...

Confining technical issues through the correct channels, chasing with polite emails or using a telephone to follow up a ticket. Thankfully I have only had two issues, one was that
my e-licenser stopped working, and another I figured out myself.

Although at first I did feel that my ticket was not being looked at, I chased the guys with a call and a few emails and they sent me a new dongle and I was back up and working in a few days.

In my opinion, posting threads from disgruntled users just makes it more difficult for support to track progress of an issue as they cannot reference a conversation you had in a forum back to a ticket number, and for them to add these notes to a ticket just isn't viable for them, baring in mind support is free.

It might be worth posting a poll on how many users would want to pay for technical support, it's fair enough to say if users have purchased new products there should be a grace priority tech service available, but after this we should appreciate the work that is being put in.

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