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Author Topic: Can't add my Analog Factory License  (Read 1759 times)

dreamtraveler

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Can't add my Analog Factory License
« on: August 24, 2011, 11:58:28 pm »
Hi guys,

I was all excited to try out my new Factory Experience last night until I ran into a problem with adding the license. I've added the serial # and unlock code from the inside flap (card) of my manual and it gives me the following message:

"Serial number unlock failed

Please check the following information:

    Serial number
    Unlock code
    Product"

I have checked, verified, re-entered, re-checked, re-verified, so on and so on and it always gives me the same message. I even tried swapping the zeros for letter O's. Made sure I had Analog Factory selected. No go on any attempt. I've submitted a Tech support ticket to Arturia, but haven't heard back. Granted, it's only been 24 hours, but I figured it wouldn't hurt to post here too in case this is a known issue? I'm anxious to get this up and running.
Thanks,
Joey

Antoine

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Re: Can't add my Analog Factory License
« Reply #1 on: August 25, 2011, 05:50:48 pm »
Hi,
If you posted a Tech Support inquiry, you should have received back an automatic reply, assigning a case number (5-digit).
If so, please send it to me via private message, I will check why you did not receive an answer yet.
ex-Arturian

dreamtraveler

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Re: Can't add my Analog Factory License
« Reply #2 on: August 25, 2011, 06:38:51 pm »
PM sent. Thanks!

dreamtraveler

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Re: Can't add my Analog Factory License
« Reply #3 on: August 25, 2011, 10:42:42 pm »
Still no response. I'd really love to get this up and running. Online technical support seems pretty unresponsive. Does anybody have a phone # for Arturia tech support?

Steveeee

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Re: Can't add my Analog Factory License
« Reply #4 on: September 06, 2011, 09:30:23 pm »
I have the same problem just like dreamtraveler

HELP! also anxious to make it work

dreamtraveler

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Re: Can't add my Analog Factory License
« Reply #5 on: September 17, 2011, 12:19:32 am »
I did get a response from Arturia and I am up and running! YAY! I was not aware they were located in France and they seem to have shorter support hours. In all, it took less than a week to get a solution from them.

 

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