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Author Topic: No reponce from Arturia  (Read 1241 times)

Arvear

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No reponce from Arturia
« on: March 06, 2010, 09:06:45 am »
Hello, this is the first time to visit this forum.

I bought in December 2009 a Arturia AFE and it is in combination with fruity studio great.
Because in want AFE also use one my laptop I order the first of January a  e-licenser key and a T shirt by Arturia online shop. I get a order confirmation and I made the payment on 4 January.
From that date I hear nothing from Arturia, I leave 2 messages via the contact page but no response at all. Have any one similar experiences with Arturia? And how have they manage to get there goods because I have really no clue how I get my stuff where I pay for.

Ruud van Roijen
Holland

cenobite_supper

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Re: No reponce from Arturia
« Reply #1 on: March 06, 2010, 11:29:20 pm »
oh gawwwd

they are notorious for taking their time when dealing with a problem but they do get round to it eventually...im having that problem now AGAIN.

there hasnt been a single time ive contacted them about a problem (usually about the licence becoming useless after a system restore) where they havent taken their time to get back to me.

i guess all you can do is keep trying and hoping for the best...so far ive been waiting a couple of weeks myself

 

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