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Author Topic: dongle  (Read 2787 times)

funkman

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dongle
« on: February 16, 2010, 12:22:44 am »
hi,i have sold my analog factory 2,long with the dongle.
but i just realised i had moved the license onto my cubase 5 dongle.
i cant remove the license from it as the little icon(remove license) does not appear.
can smeone give me some help as how to remove the license,as the new owner cant register.
thanks.

Antoine

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Re: dongle
« Reply #1 on: February 18, 2010, 11:38:49 am »
Don't "remove", but rather "transfer" your license on next user's dongle.
Registration is a different process: connect under your account, then in the "My registered Products" section just delete the adequate serial number.
ex-Arturian

funkman

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Re: dongle
« Reply #2 on: February 23, 2010, 10:51:23 am »
hi thanks for reply.
i have already sent the new user the dongle in the box,i forgot that i had the license on a different dongle.
what can i do to sort this out?please

funkman

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Re: dongle
« Reply #3 on: February 24, 2010, 12:09:50 pm »
hi antoine,can u please advise on this matter ?

Antoine

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Re: dongle
« Reply #4 on: February 24, 2010, 12:30:40 pm »
Well, I presume you should gather both dongles and transfer appropriate license on adequate dongle.

If the issue is much more complicated than that, send us a Tech Support inquiry.
ex-Arturian

funkman

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Re: dongle
« Reply #5 on: February 24, 2010, 05:27:50 pm »
thats ok,thought maybe some way of doin it without having to get the new owner to post me back the dongle.

funkman

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Re: dongle
« Reply #6 on: February 26, 2010, 12:20:38 pm »
hi,i have been sent back the dongle from the new owner.
how do i tranfer the license from my dongle over to this dongle?

Antoine

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Re: dongle
« Reply #7 on: February 26, 2010, 01:50:44 pm »
1. Plug both dongles to your computer
2. Launch the eLicenser Control Center
3. Click on the source dongle
4. Drag-and-drop the license on the destination dongle
5. After a short while synchronizing with the Steiberg servers, the license will be stored on the correct dongle.

If any doubt, watch this video at around 2:44.
ex-Arturian

 

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