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Author Topic: Whats going wrong with the update?  (Read 1910 times)

DErVM

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Whats going wrong with the update?
« on: January 13, 2010, 08:59:22 am »
Hello!

I have problems with my Prophet 2.0 update :(

LCC up to date, Cubase 5.1 on Win7 home pro 32 bit up to date too, UAC deacivated!

1. uninstall V1
2. reboot
3. install v2

Try to start standalone: Error - File not found
Plugin: not shown in Cubase Plugin Instrument list

Try to de- and reinstall 3 times.

Any idea?

Regards
Michael

P.S.: Standalone works in compatibility mode for WinXP SP2!

DErVM

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Re: Whats going wrong with the update?
« Reply #1 on: January 14, 2010, 09:20:24 am »
Hmmmpf!

I can't use V2 in Cubase 5.1.1 so i am back on V1 !

Thanks for support Arturia !!!

Antoine

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Re: Whats going wrong with the update?
« Reply #2 on: January 14, 2010, 09:53:40 am »
As notified here, these forums are not intended for fast-as-light user technical problems resolution, the correct way is to log into your account and submit a Technical Support inquiry.
And I didn't find any inquiry from you in our incident tracker; if you used another email address, just forward me your case number through private message.

Your problem may be easily solved, may be not, but it is not the correct place to ask for such immediate help, particularly for privacy and traceability reasons. Hope you can understand!  :)
ex-Arturian

DErVM

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Re: Whats going wrong with the update?
« Reply #3 on: January 21, 2010, 09:18:57 am »
Hello Antoine!

Open Support-Ticket: 'Case 82803'

Waiting for any kind of reaction since 16.01. - Nothing happens...

Where do we go from here?

Michael

Antoine

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Re: Whats going wrong with the update?
« Reply #4 on: January 21, 2010, 11:11:37 am »
Open Support-Ticket: 'Case 82803'
Processed this morning!  Sorry for slight delay...
ex-Arturian

 

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