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Author Topic: Problems not fixed - Arturia Support  (Read 1929 times)

vicshere

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Problems not fixed - Arturia Support
« on: July 18, 2009, 04:12:07 pm »
Why do people have to wait so long for help? Why does it say I need a new activation code when I don't? Why do I have to wait far longer than the 48 hours promise? Why is the help team reduced for a whole month? What if I am in an expensive studio, losing money while waiting? Why have I never had a problem with Native Instruments but so many with Arturia? Why do I keep getting error messages, blank screens, grey screens, crashes, losing hours of work? >:(

Antoine

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Re: Problems not fixed - Arturia Support
« Reply #1 on: August 11, 2009, 12:25:15 pm »
Did you update all your synths to their latest versions?
Did you apply the Pro-Tools compatibility fix?
Did you keep your Pro-Tools version up-to-date?
ex-Arturian

vicshere

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Re: Problems not fixed - Arturia Support
« Reply #2 on: August 14, 2009, 12:57:39 am »
Yes, I have updated them all.
Yes, it is compatible.
No, I can't run the .dmg file, which seems to be Mac-specific. I have tried various suggested programmes to open it, none of which work.
So,a month later...
Any more ideas?

Roshi Ai

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Re: Problems not fixed - Arturia Support
« Reply #3 on: August 14, 2009, 04:23:40 am »
So...are you working on Mac or on PC...just asking...'cause a DMG files is indeed Mac specific...so you may have downloaded the wrong file.

Hope for you you get it running soon.

 

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