October 21, 2017, 01:35:52 am
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Arturia Forums

Author Topic: Purchased Spark EDM Expansion Download Pack yesterday, Product not received  (Read 1322 times)


  • Newbie
  • *
  • Posts: 2
  • Karma: 0

I purchased the Spark EDM expansion pack for my new SparkLE yesterday but besides an email confirming my order I did not receive a code nor download link.

In the order confirmation mail there was a link to my invoice but I couldn't open that since the webshop did not create an account for me automatically. I made an account with the email I purchased with but obviously there's no invoice or download to be found anywhere.

Arturia, your website is one of the worst I have ever seen. I had to make 3 accounts (an account where I can see activation details, a webshop account, one for the forum) and I probably have a 4th made by the webshop on my first online purchase that I don't have any login details for.

If I don't receive my product in a timely fashion I will be ringing the bank to initiate a chargeback.

I am very disappointed in your poor website and service.



  • Hero Member
  • *****
  • Posts: 640
  • Karma: 48
Just in case, I have sent the products coordinates by PM.


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