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Author Topic: Analog Lab - Purchased, but Not received  (Read 14083 times)

ftech

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Re: Analog Lab - Purchased, but Not received
« Reply #45 on: June 11, 2013, 03:39:28 am »
And I have just received my serial ;D
Purchased on the weekend, get serial Monday morning......seems reasonable to me!
Thanks Arturia  :)
So you didn't get the empty email then? You're able to do the download? If you did, what's the download size? Thanks.

Yeah, I did get the empty email, but another mail arrived a while later with the codes.
Downloading now and file size is just under 400mb.

aaron aardvark

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Re: Analog Lab - Purchased, but Not received
« Reply #46 on: June 11, 2013, 05:02:50 am »
I was able to order OK now.  Got an "Order Process" confirmation in minutes using a VISA card.  Will be interesting to see how long it takes to get an e-mail so I can download the product.

Dav1d

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Re: Analog Lab - Purchased, but Not received
« Reply #47 on: June 11, 2013, 09:16:38 am »
The cross grade Offer to Analog Lab has been a real success, however a fraction of our users could not complete the process.

We are deeply sorry for the temporary inconvenience caused.

We are currently working on solving these buggy situations.

The problem is in fact related to activations codes, please try the "Get a New Activation Code" process later today or tomorrow.

vic_france

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Re: Analog Lab - Purchased, but Not received
« Reply #48 on: June 11, 2013, 11:53:34 am »
Yep, my codes arrived this morning.
All installed and authorized now :)
Mac Pro Quad-Core 2.66 gHz | 16GB RAM | MOTU PCI-424/2408mk3|MOTU Midi Timepiece AV | Mac OS X 10.8.5 | Mac OS X 10.6.8 | Cubase 7.0.6|Cubase 6.5.5|Cubase 5.5.3|DP 8.0.5|DP 7.24

flonky

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Re: Analog Lab - Purchased, but Not received
« Reply #49 on: June 11, 2013, 12:02:55 pm »
Still no code e-mail, for 3 days nothing heard...

Autumnist

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Re: Analog Lab - Purchased, but Not received
« Reply #50 on: June 11, 2013, 09:59:36 pm »
My issue was solved today, thanks to Jerome from sales, he had to backtrack my payment i suppose...happy now, just  browsed presets quickly .... SEM module is great. For 24 euro after discount, it is a steal...

gruuv

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Re: Analog Lab - Purchased, but Not received
« Reply #51 on: June 12, 2013, 08:33:36 am »
same here   ;D      Analog Lab is now up and running!
Got an email from Jerome who has fixed the issue and sent me the codes.
Thanks Jerome!!

matbard

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Re: Analog Lab - Purchased, but Not received
« Reply #52 on: June 12, 2013, 09:58:28 am »
Sent an email to the tech support, no reply yet...

jackn2mpu

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Re: Analog Lab - Purchased, but Not received
« Reply #53 on: June 12, 2013, 12:43:20 pm »
Sent an email to the tech support, no reply yet...
Shouldn't have to go through tech support for a routine web purchase. Methinks Arturia didn't think this one through.
de N2MPU Jack FN20
Proud NRA Life member

dhocks

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Re: Analog Lab - Purchased, but Not received
« Reply #54 on: June 12, 2013, 01:13:58 pm »
bought on sunday, still no e-mail from Arturia..
 >:(

metatron13

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Re: Analog Lab - Purchased, but Not received
« Reply #55 on: June 12, 2013, 08:29:19 pm »
I also received the blank authorization email for this one! I hope to be able to use it soon!
Love Arturia though - trying to be patient!

jackn2mpu

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Re: Analog Lab - Purchased, but Not received
« Reply #56 on: June 12, 2013, 08:54:28 pm »
Got the email and thought that hey this is neat considering how I like the Mg Modular, Mini and CS80 emulations work and sound. Also that it gives one a taste of what the other emulations sound like. Then I read the tales of woe here and to tell the truth I think I'm going to bypass this one. Lots of hassle that shouldn't one shouldn't have to go through for something that is $19 US.

This is about as bad as the current situation with ilok and their new software.
de N2MPU Jack FN20
Proud NRA Life member

dhocks

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Re: Analog Lab - Purchased, but Not received
« Reply #57 on: June 13, 2013, 12:14:27 pm »
Finally got the mail! everything is up and running now!
Thanks!
 ;D

metatron13

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Re: Analog Lab - Purchased, but Not received
« Reply #58 on: June 13, 2013, 12:47:25 pm »
I got my email this morning too - It's all good!!!

Thanks Arturia!!!

sparks

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Re: Analog Lab - Purchased, but Not received
« Reply #59 on: June 13, 2013, 08:36:52 pm »
22 hours since I ordered, nothing except an "Order Process" email...

My bad, it was in the spam folder  :-X
« Last Edit: June 13, 2013, 08:48:37 pm by sparks »

 

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