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Author Topic: Brand new MiniLab3 not seen in MCC  (Read 261 times)

MartyWhyNow

  • Guest
Brand new MiniLab3 not seen in MCC
« on: January 28, 2023, 02:01:45 am »
Picked up a new minilab 3.

No matter what I try, Midi Control Center never sees the device, the mini lab never appears in the drop down as ďconnectedĒ.

Iíve reinstalled MCC, tried a brand new admin user account, tried a USB hub, multiple usb c to usb c cables ( one apple branded ), tried both of the usb c ports I have available, mini lab DOES appear in the system midi/audio settings, itís just never recognized in MCC as connected.

Iím looking at the BSP ( whose power port has gone out when the cable is moved at all ) and my micro brute ( whose arp feature just stopped working one day ) wondering if Iím wasting my time here. All of the promo videos feature Arturia devices paired with Apple products, yet my experience is and has been far from plug and play.

Iíll have 44 more days to get it to work before I ship it back to the retailer for a refund.

MartyWhyNow

  • Guest
Re: Brand new MiniLab3 not seen in MCC
« Reply #1 on: January 28, 2023, 02:23:10 am »
Forgot to mention, Iím using a 2022 m1 MacBook Air. Updating to OS X 13 now, was on 12 until now because everything I need/use has been working until the minilab arrived today.

MartyWhyNow

  • Guest
Re: Brand new MiniLab3 not seen in MCC
« Reply #2 on: January 28, 2023, 03:04:37 am »
Update to Mac OS 13, no change.

The hub I have is usb a, and I use a usb b to usb cable to make it into my MacBook.

Might have to try a dedicated usb c hub, though it should be needed.

MartyWhyNow

  • Guest
Re: Brand new MiniLab3 not seen in MCC
« Reply #3 on: January 28, 2023, 06:33:43 am »
Lastly,

I was able to try an older Mac, same issue with the supplied Arturia cable straight into all available USB ports on the older MacBook Air. Tested under fresh admin user and MCC reinstall. Factory reset the Minilab 3, issue persists.

System info sees minilab3 by name, MCC does not. Minilab is never recognized as ďconnectedĒ.

Martywhynow

  • Guest
Re: Brand new MiniLab3 not seen in MCC
« Reply #4 on: January 28, 2023, 07:08:34 pm »
Bought a dedicated usb a to usb c adapter alongside the provided Arturia cable, no change, device still not appearing as connected in MCC

Martywhynow

  • Guest
Re: Brand new MiniLab3 not seen in MCC
« Reply #5 on: January 28, 2023, 10:18:49 pm »
Issue resolved.

Doing some Reddit digging, I realized I wasnít downloading the correct version of MCC.

Praise jebus.

TimArturia

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Re: Brand new MiniLab3 not seen in MCC
« Reply #6 on: January 31, 2023, 09:21:48 am »
Hello !

I'm glad you solve your issue, and I'm sorry I didn't check the forum earlier to help you.

Could you provide us a link or similar where you've downloaded the wrong MCC please ?

I would like to remove any bad links that may appear somewhere on our website.

 

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