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Author Topic: Can not log into software center  (Read 2536 times)

eelslamb

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Can not log into software center
« on: December 05, 2021, 11:15:50 am »
HI all I have just purchased the V collection to use on Live 11 but i can not log into the software center.
I have tried dozens of times. I also have Pigments which i now canít access (only in demo mode).
I have uninstalled and re-installed at least five times, changed password dozens of times, still noting.
I can log into my Arturia account on any computer (mac) with any browser but the software center will absolutely not have it.
Im on mac, latest version. I have contacted support but everything they have asked me to do hasnít worked.
Any suggestions would be much appreciated. Many Thanks.

billybudd52

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Re: Can not log into software center
« Reply #1 on: December 18, 2021, 05:55:53 pm »
Same issue.  Can't log in with the Software Center.  Plus the individual instruments are requesting a login.  When I provide a login, I am told the instrument is not activated on my machine.  Yet, my online account portal shows the instrument is activated on my machine. 

This is a complete mess. 

LBH

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Re: Can not log into software center
« Reply #2 on: December 18, 2021, 07:06:21 pm »
Same issue.  Can't log in with the Software Center.  Plus the individual instruments are requesting a login.  When I provide a login, I am told the instrument is not activated on my machine.  Yet, my online account portal shows the instrument is activated on my machine. 

This is a complete mess.
Hi,

You can try to:
1. Reinstall ASC and see if you then can log in. I can log in here.
2. If your applications still wan't activations even if they allready should be, then you can try to deactivate them on the computer, and then activate them again.

Hope this helps.

bkg2018

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Re: Can not log into software center
« Reply #3 on: December 22, 2021, 06:17:52 pm »
Had an issue this morning with ASC getting stuck with turning waiting icon on licenses sync.

I uninstalled ASC, deleted %programdata%\arturia folder to zap settings, downloaded ASC and reinstalled it and it solved the issue.

KCB

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Re: Can not log into software center
« Reply #4 on: December 30, 2021, 03:49:53 am »
HI all I have just purchased the V collection to use on Live 11 but i can not log into the software center.
I have tried dozens of times. I also have Pigments which i now canít access (only in demo mode).
I have uninstalled and re-installed at least five times, changed password dozens of times, still noting.
I can log into my Arturia account on any computer (mac) with any browser but the software center will absolutely not have it.
Im on mac, latest version. I have contacted support but everything they have asked me to do hasnít worked.
Any suggestions would be much appreciated. Many Thanks.

How did you go with this. Bought a product from the 24 hours ago and still cant activate, simply unacceptable and amaturia. lol.

BieFie

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Re: Can not log into software center
« Reply #5 on: December 23, 2022, 10:04:39 pm »
I've been knocking my head on my desk trying to figure out why I can't simply login to my ASC account even though logging in to Arturia's website gave me no such problems. Is the server actually down or is maintenance being carried out? If so, please let those picking their nose know so they don't end-up reaching their brain while waiting for any updates you may have. TY much.

Zar Lewis

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Re: Can not log into software center
« Reply #6 on: December 23, 2022, 11:24:47 pm »
Same problem. ASC background service unreachable.

Are you all running macOS Ventura? I am and none of their software works for me. ASC is probably not updated to connect from computers running Ventura?

princent

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Re: Can not log into software center
« Reply #7 on: March 16, 2023, 08:17:16 pm »
I do not understand how they can release ASC with this kind of crap behavior.

I cannot login - Error 01 etc.  - cannot reach server (but I just logged in to ther web-service)

I have tried loggin in for days now.

I have now asked for a refund for my latest purchase since I cannot even login.

Seems to be a mess over at their company.

Won't be buying Arturias stuff again even though I loved their piano suit in Analog Lab.

princent

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Re: Can not log into software center
« Reply #8 on: March 17, 2023, 08:58:29 am »
Same problem. ASC background service unreachable.

Are you all running macOS Ventura? I am and none of their software works for me. ASC is probably not updated to connect from computers running Ventura?

Yes, I am running Ventura. I can use Analog V but in demo mode since I cannot log in and that will last me 20 minutes, then I have to restart.

I did get a refund after mailing them yesterday and I'll look for a Wurli VST from some other company.

Hope you get your situation resolved.

 

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