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Author Topic: Preset display is dark  (Read 501 times)

jurasick

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Preset display is dark
« on: November 25, 2021, 01:11:58 am »
Hi there. I'm a newbie to Arturia and KeyLab MkII. I purchased a Keylay 49 MkII recently. While everything about this controller is excellent, I am unable to view anything on the Preset display when working with Analog Lab. It is essentially dark and nothing shows on the display. I have to constantly look at my computer screen to see which preset is presently selected. Is this a hardware defect or am I missing a config?

Any help would be much appreciated.

MajorFubar

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Re: Preset display is dark
« Reply #1 on: November 25, 2021, 02:08:50 pm »
Welcome.

Dumb question are you connecting via USB or DIN MIDI cables? If via USB are you connecting directly to your computer's USB sockets or via an external hub?
2022 Apple Studio Max 32/32/2TB Monterey 2020 MBA 8/8/512GB Monterey V Collection 6 Analog Lab 4 + 5 KeyLab 88 KeyStep

jurasick

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Re: Preset display is dark
« Reply #2 on: November 26, 2021, 10:47:57 am »
I am connected via a powered Sabrent USB Hub to a 2012 MacBook Pro.

MajorFubar

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Re: Preset display is dark
« Reply #3 on: November 26, 2021, 01:53:40 pm »
I'm guessing you have checked it plugged in direct ?
2022 Apple Studio Max 32/32/2TB Monterey 2020 MBA 8/8/512GB Monterey V Collection 6 Analog Lab 4 + 5 KeyLab 88 KeyStep

jurasick

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Re: Preset display is dark
« Reply #4 on: November 26, 2021, 06:45:28 pm »
Yes, plugged it in directly as well. No change.

 

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