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Author Topic: Left hand audio cuts out  (Read 209 times)

theboysmithy

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Left hand audio cuts out
« on: November 01, 2021, 03:08:42 pm »
I had a really weird bug on my old intel MacBook Pro where the left channel audio of Piano v2 would stop mid-way through a session. At the time, I just chalked it down to my old hardware, but have now experienced exactly the same thing on a brand new Mac Mini M1.... has anyone else encountered anything similar?

MajorFubar

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Re: Left hand audio cuts out
« Reply #1 on: November 02, 2021, 12:07:14 pm »
Mac user here (but not yet M1), can't say I have noticed this. Is it something you can make it do under certain repeatable scenarios or does it happen randomly? Also is this when using it in a DAW or standalone? While I haven't encountered this at all, as much info as possible might help diagnose the problem.
2011 iMac 27" MacOS 10.13 High Sierra 2012 MBP 13" Mojave V Collection 6 Analog Lab 4 + 5 KeyStep

theboysmithy

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Re: Left hand audio cuts out
« Reply #2 on: November 03, 2021, 03:44:02 pm »
It's in standalone mode - load up the app, play the keyboard for a bit (doesn't matter which preset)  everything fine and dandy, then just cuts out audio on one channel after a couple of minutes. Only happens on Piano V2, none of my other V collection instruments...

I have tried with different headphones too, just to make sure it's not a hardware problem

I might just try reinstalling - though as it's happened on two different machines, am worried that I've just hit on a rare bug of some sort...

MajorFubar

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Re: Left hand audio cuts out
« Reply #3 on: November 04, 2021, 03:57:40 pm »
That's weird. I can't say I have ever encountered this at all.

It definitely sounds like a rare bug.

Had you only been encountering it on your M1 I would have chalked it up to some likely-unidentifiable consequence of running the app through Rosetta. But you mentioned you had it on your Intel Mac as well, so that's a red herring.

Arturia developers don't come here very often except immediately after the launch of a new product. So I would recommend raising a support ticket through your Arturia account. That won't instantly fix it of course, but at least it will be officially registered as a bug. Tip: don't mention in your ticket that you're running it on an M1 via Rosetta. Arturia apps haven't been optimised for M1 Macs, you don't want Arturia helpdesk to just latch-on to those few words in your ticket and 'kick you into the long grass' with a reply that incorrectly blames M1 incompatibility.
2011 iMac 27" MacOS 10.13 High Sierra 2012 MBP 13" Mojave V Collection 6 Analog Lab 4 + 5 KeyStep

theboysmithy

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Re: Left hand audio cuts out
« Reply #4 on: November 06, 2021, 10:43:03 pm »
Thanks MajorFubar - yes, think it must be an obscure bug - seems to be OK if I play from within the DAW so at least I have a workaround. Fingers crossed that this gets fixed (but more impatient for M1 native versions of V collection!)

 

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