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Author Topic: 4 keys not working on new Keystep  (Read 1113 times)

Usual1011

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4 keys not working on new Keystep
« on: March 30, 2021, 12:54:57 pm »
Hello, I bought a keystep yesterday. After unpacking, I checked and played the keyboard, everything was fine, and all the keys were working properly. But today, when I turned on the keyboard, the Ab1, E2, C3, Ab3 keys did not work. When you press on them, the midi message is not sent, and there is no sound. I installed the software and updated it. I disconnected and connected the cable, but nothing helped. All other keys and controls are working properly. Everything would be understandable if these 4 keys did not work initially, but the mystery is that yesterday all the keys worked fine. Instruments preferences reset didn't help. What could be the problem?

MajorFubar

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Re: 4 keys not working on new Keystep
« Reply #1 on: March 30, 2021, 12:59:33 pm »
Welcome.

My suggestion would be to send it back for a replacement considering you only had it a day. Providing the retailer can find no reason to suspect this was caused by you damaging it in some way, just about every first world country on the planet has consumer-rights that will get you an exchange when something is literally a day old.
2022 Apple Studio Max 32/32/2TB Monterey 2020 MBA 8/8/512GB Monterey V Collection 6 Analog Lab 4 + 5 KeyLab 88 KeyStep

Usual1011

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Re: 4 keys not working on new Keystep
« Reply #2 on: March 30, 2021, 02:10:42 pm »
Welcome.

My suggestion would be to send it back for a replacement considering you only had it a day. Providing the retailer can find no reason to suspect this was caused by you damaging it in some way, just about every first world country on the planet has consumer-rights that will get you an exchange when something is literally a day old.
Thanks for the answer!

MajorFubar

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Re: 4 keys not working on new Keystep
« Reply #3 on: March 30, 2021, 02:38:53 pm »
You're welcome. Hopefully your next one won't be faulty.
2022 Apple Studio Max 32/32/2TB Monterey 2020 MBA 8/8/512GB Monterey V Collection 6 Analog Lab 4 + 5 KeyLab 88 KeyStep

BevanSmith

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Re: 4 keys not working on new Keystep
« Reply #4 on: May 19, 2021, 03:49:29 am »
Hope it worked out for you. According to a YouTube video I watched, if you select a particular user scale set in the cc then the keys are disabled that are not in that scale or they trigger an adjacent note. B.

 

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