KLE 49 and Cubase - Transport controls working, Keyboard not

[AfroLektronik]

Hi,

I've applied all the recommended settings, and the transport controls work fine, but the keyboard , faders and wheels don't. Is there a known fix for this please?
I have also tested the unit with a hardware synth, and the keyboard and control wheels work perfectly fine. So its not a faulty unit

[AfroLektronik]

Hi Again,

been in touch with Cubase, and I thought I'd share the solution that worked for me:

Hello,
Please initialise the program preferences by performing these steps:

- Close all programs.
- Open the 'Run' command prompt by pressing the Windows logo key + R simultaneously.
- In the command line of the 'Run' window, enter this path: %appdata%/Steinberg
- Locate the folder which is named the same as your Steinberg program, for example 'Cubase 11_64’.
- Rename it (for example to "x_Cubase 11_64”) in order to hide it.
- Important: If you find folders of previous program versions, make sure to hide or remove them too.

Next time you start the program, a new folder with fresh preferences and default settings will be created - which hopefully fixes the problem you've experienced.

Preferences that you have grown accustomed to and that have taken a lot of time to configure - the key commands (Key Commands.xml) for instance - can be copied from the inactive folder to the newly created active preferences folder at a later point.

More details on the preferences can be found here:  https://helpcenter.steinberg.de/hc/en-us/articles/115000245510-Preferences-of-Cubase-and-Nuendo

[MajorFubar]

Glad you got sorted. Thanks for sharing.

[Freymish]

Thanks for that tip AfroLektronik. Solved one of my issues anyway,