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Author Topic: Can't access account, says my account has been blocked. PLZ HELP  (Read 147 times)

ethanjupe

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Can't access account, says my account has been blocked. PLZ HELP
« on: December 23, 2020, 07:14:25 am »
I already own V Collection 7 and my account works fine on the Software Centre application. However when going on the site to upgrade to version 8, it won't let me log in to my account nor reset my password due to my email being blocked. This is getting extremely frustrating, can someone please help me resolve this issue ASAP! Cheers

MajorFubar

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Re: Can't access account, says my account has been blocked. PLZ HELP
« Reply #1 on: December 23, 2020, 12:38:41 pm »
Have you tried reaching out via the 'contact us' pages?

https://www.arturia.com/contact

Two days before Christmas might not be the best time to expect a fast reply however.
2011 iMac 27" MacOS 10.13 High Sierra 2012 MBP 13" Mojave V Collection 6 Analog Lab 4 + 5 KeyStep

ethanjupe

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Re: Can't access account, says my account has been blocked. PLZ HELP
« Reply #2 on: December 23, 2020, 06:36:25 pm »
Yes tried using that form already, first a few weeks ago when collection 8 dropped with no reply, and again just yesterday. Thanks!

 

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