February 04, 2023, 02:47:50 am
Welcome, Guest. Please login or register.
Did you miss your activation email
News:

Arturia Forums



Author Topic: I can't use my account  (Read 1237 times)

AdmLocked

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
I can't use my account
« on: November 26, 2020, 11:05:56 am »
Hello!

I know this is not the official support forum, but now has been 3 days since I got the Arturia V Collection and, after signing up, I haven't got any confirmation email (also not in the spam folder) so I'm locked out from my account because is not active.
I have tried to reach them in multiple ways (facebook messenger, instagram, contact form), but nobody is helping me out.

This is not the experience I was expecting.

Also, I think it would have been nice to have a "resend confirmation email" link in the page after signing up, if none is received.

Do you guys have any suggestions?

LBH

  • Hero Member
  • *****
  • Posts: 4.731
  • Karma: 155
Re: I can't use my account
« Reply #1 on: November 26, 2020, 03:48:54 pm »
Hi and welcome to Arturia forums.

Have you purchased the product through Arturias website and created an Arturia account in that process?
If so, then have the payment for the product been drawn from the payment account, that you have used?

EDIT: Which messages do you get, when you try to login? EDIT END
« Last Edit: November 26, 2020, 05:33:09 pm by LBH »

AdmLocked

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
Re: I can't use my account
« Reply #2 on: November 28, 2020, 12:47:32 pm »
Someone from the Arturia Sales team contacted me and sent me their email address on Facebook Messanger and we solved the issue (I got the first message in Spanish even thought I was writing in English, but whatever ;D )

 

Carbonate design by Bloc
SMF 2.0.17 | SMF © 2019, Simple Machines