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Author Topic: The problem with Arturia - let's start with the moronic Captcha  (Read 529 times)

spnc

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The problem with Arturia - let's start with the moronic Captcha
« on: September 17, 2020, 10:37:45 pm »
Remove the ANNOYING and COMPLEX Captcha for every message we have to write, OMG this is totally UNACCEPTABLE and outdated for a brand like this.

UPGRADE YOUR FORUM USER EXPERIENCE IT SUCKS!

Whoever developed this at Arturia is a degenerate lol

paul23

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Re: The problem with Arturia - let's start with the moronic Captcha
« Reply #1 on: October 04, 2020, 09:19:30 am »
100% in agreement with this. It's as if Arturia have never heard of web accessibility guidelines.

I'll leave some info here just in case someone from the company sees this...

https://www.w3.org/WAI/fundamentals/accessibility-intro/

MajorFubar

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Re: The problem with Arturia - let's start with the moronic Captcha
« Reply #2 on: October 05, 2020, 01:27:23 pm »
Trouble is this forum still gets spammed to death every single day and the only people the security settings are putting off posting are the genuine users.
2011 iMac 27" 2012 MBP 13" V Collection 6 Analog Lab 4 KeyLab 88 KeyLab 49 KeyStep

spnc

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Re: The problem with Arturia - let's start with the moronic Captcha
« Reply #3 on: October 16, 2020, 08:15:45 pm »
Trouble is this forum still gets spammed to death every single day and the only people the security settings are putting off posting are the genuine users.

This must be the only music equipment company in the world with such incredibly retarded web accessibility guidelines.

Why would Arturia be subject to spamming and not 99 other companies? Just hire a community manager FFS

MajorFubar

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Re: The problem with Arturia - let's start with the moronic Captcha
« Reply #4 on: October 19, 2020, 12:41:15 pm »
I guess they could end the spamming problem instantly by changing this purely into an owners' community where you have to register with at least one hardware or software serial number: most new posts are from recent purchasers asking for help, so that would be fine. But I imagine Arturia do not want to dissuade potential customers from asking exploratory questions. Consequently they are unfortunately wide open to spam posts.
2011 iMac 27" 2012 MBP 13" V Collection 6 Analog Lab 4 KeyLab 88 KeyLab 49 KeyStep

spnc

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Re: The problem with Arturia - let's start with the moronic Captcha
« Reply #5 on: October 30, 2020, 01:24:01 am »
I guess they could end the spamming problem instantly by changing this purely into an owners' community where you have to register with at least one hardware or software serial number: most new posts are from recent purchasers asking for help, so that would be fine. But I imagine Arturia do not want to dissuade potential customers from asking exploratory questions. Consequently they are unfortunately wide open to spam posts.

They could still give the ability for non-owners to READ ONLY the forum. 99% of the comments here seem to come from Arturia owners.

Anyway this company seems to be going under. Appalling customer service and zero activity on the forums since 6 months ago (the covid ain't helping).

mylorman

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Re: The problem with Arturia - let's start with the moronic Captcha
« Reply #6 on: November 20, 2020, 07:44:57 am »
I guess they could end the spamming problem instantly by changing this purely into an owners' community where you have to register with at least one hardware or software serial number: most new posts are from recent purchasers asking for help, so that would be fine. But I imagine Arturia do not want to dissuade potential customers from asking exploratory questions. Consequently they are unfortunately wide open to spam posts.

They could still give the ability for non-owners to READ ONLY the forum. 99% of the comments here seem to come from Arturia owners.

Anyway this company seems to be going under. Appalling customer service and zero activity on the forums since 6 months ago (the covid ain't helping).

Is very sad but I agree with both of these posts .. I have CS80 V2, V collection, matrixbrute and now keystep pro .. not happy with the customer support on mot of them .. particularly the hardware and its corresponding firmware development ... arturia are not helping much with consumer confidence that is for sure.. will have to think twice before buying new arturia equipment and/or software

 

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