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Author Topic: Cannot update from Arturia center  (Read 121 times)

zangiamit91

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Cannot update from Arturia center
« on: October 03, 2020, 11:20:58 pm »
hey all, I'm trying to update all my V collection from the Arturia Center, but its stuck on "pause"
I'm adding pictures
my system -

https://imgur.com/a/hWgDc4I

iMac 5k
Mojave 10.14.6
The latest version of Arturia Center

LBH

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Re: Cannot update from Arturia center
« Reply #1 on: October 03, 2020, 11:59:59 pm »
Hi and welcome to Arturia forums.

The computer can only install one product at a time. Look like you are installing a product.

Please explore the install options in preferences Folder and Advanced tabs. It's possible to do a silent install, if you wish. And you can set paths, if you wish.

zangiamit91

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Re: Cannot update from Arturia center
« Reply #2 on: October 04, 2020, 11:30:08 pm »
Hey, thank you.
I don't understand what do you mean by "Look like you are installing a product"
I want to update, so it also includes the reinstall updated product...
Anyway, my preferences set up well, and the silent install is active, but I'm still looking for a solution for my equation: Why I can't update products?

LBH

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Re: Cannot update from Arturia center
« Reply #3 on: October 04, 2020, 11:44:36 pm »
Your welcome.

On your third image Analog Lab 4 seems to be in the install process. I see the text "installing" for the product and it is'nt paused. That's what i mean.

If you are in silent install, then i don't understand, why you get a pop up like shown on the same image. I have never seen such popup.

Your other products should be downloading automaticly. If this is'nt happening, then i can't tell why. It can be an issue on your end as well.

You can try to reinstall Arturia Software Center, to see if that helps.

If you can't get it to work, then please contact Arturia support through your account. I'm a user.

zangiamit91

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Re: Cannot update from Arturia center
« Reply #4 on: October 05, 2020, 12:08:19 am »
yes, ill definitely contact them
thank you for your help!

MajorFubar

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Re: Cannot update from Arturia center
« Reply #5 on: October 05, 2020, 12:36:51 pm »
As LBH has said, it's installing and isn't paused, what do you think should be happening?
2011 iMac 27" 2012 MBP 13" V Collection 6 Analog Lab 4 KeyLab 88 KeyLab 49 KeyStep

 

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