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Author Topic: Support  (Read 562 times)

gandt10

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Support
« on: September 15, 2020, 12:30:16 pm »
Hello - nearly two weeks ago i asked support for help regarding my V7 collection which had suddenly decided it was not activated and i have heard nothing - has anybody actually had a reply from support in the past two weeks? If so how long did you have to wait? I have several hundred pounds of software that is unusable is there a phone number that works instead?

LBH

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Re: Support
« Reply #1 on: September 15, 2020, 01:26:36 pm »
Hi,

Perhaps this can help you:
1. Deactivate your V-Collection.
2. Restart your computer. - This may be very important. If a restart does'nt work, then try to shut down the computer and start it manually.
3. Activate your V-Collection.

Usually Arturia support reply fast.

toumpass

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Re: Support
« Reply #2 on: December 14, 2020, 07:52:24 am »
I'm waiting over two weeks now too, wonder what is going on?

toumpass

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Re: Support
« Reply #3 on: December 17, 2020, 09:01:38 am »
... Now waiting three weeks to get a response from an email!


toumpass

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Re: Support
« Reply #4 on: December 17, 2020, 09:06:00 am »
Some guy named Leo asked for my name, phone number and address via email.
This is personal information and I only obliged because I have a broken synthesizer and I want it fixed.

Now I am not hearing anything from them which is infuriating. It's been over three weeks. I feel like I've been scammed.

Over three weeks with no response?
Is this normal?

Edouard_Arturia

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Re: Support
« Reply #5 on: February 12, 2021, 08:44:02 am »
Hello.

@gandt10: support usually answers within 24h, so your email provider might be blocking on support ticketing system.
This must be why you don't receive answers from support. Can you please try again with another email & different email provider?

@snpc: MajorFubar is not an Arturia employee, he's just a forum veteran who helps people instead of flaming like you do.
 I already warned you about the fact that toxicity is not allowed on this forum. Bye !

Best

Edouard

« Last Edit: February 12, 2021, 08:45:45 am by Edouard_Arturia »
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