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Author Topic: Keylab Essential 49 does not working !!!  (Read 214 times)

kvcpoor

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Keylab Essential 49 does not working !!!
« on: July 14, 2020, 09:28:29 pm »
Hello, from today I am struggling with a problem,
still yesterday everything worked normally, and now when I connect the keyboard to the computer, for a moment the light turns on and goes out immediately, the computer does not see the keyboard, and it is not the fault of the input because I checked it on my mac and pc. anyone had a similar problem ??
please help  :( :( :(
« Last Edit: July 14, 2020, 09:30:07 pm by kvcpoor »

LBH

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Re: Keylab Essential 49 does not working !!!
« Reply #1 on: July 14, 2020, 10:40:50 pm »
Hi and welcome to Arturia forums.

If you can access the keyboard, so you can do a factory reset like described in the manual, then you can try that.
And you can also try another USB cable as that may be defect.
If this does'nt help, then i suggest you contact Arturia support. The controller can be defect.
« Last Edit: July 14, 2020, 10:44:15 pm by LBH »

 

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