March 28, 2024, 07:20:50 pm
Welcome, Guest. Please login or register
News:

Arturia Forums



Author Topic: Keys E2 to B2 not transmitting midi signal  (Read 1035 times)

marcvdw

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
Keys E2 to B2 not transmitting midi signal
« on: January 20, 2020, 11:58:04 am »
My new Keylab Essential 61 is not transmitting a midi signal on keys E2 to B2. The MIDI Control Center does not show any reaction on these 8 keys using the option MIDI Console.
All others keys are fine.

Already tested:
- another pc (Both Windows 10)
- factory reset of the Essential
- another usb cable
- update to firmware 1.1.6 (same result as firmware 1.1.5).

Any suggestions? Thank you in advance.
« Last Edit: January 20, 2020, 12:47:54 pm by marcvdw »

MajorFubar

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1.176
  • Karma: 67
Re: Keys E2 to B2 not getting midi signal
« Reply #1 on: January 20, 2020, 12:34:46 pm »
You've tried everything I would normally suggest. Sounds to me like you just simply got the faulty machine. However surely when you say it's not receiving a midi signal you mean it's not transmitting a midi signal?
2022 Apple Studio Max 32/32/2TB Monterey • V Collection 9 • Analog Lab 4 + 5 • KeyLab 88 • KeyStep

marcvdw

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
Re: Keys E2 to B2 not getting midi signal
« Reply #2 on: January 20, 2020, 12:44:46 pm »
Thank you for your reply.

Yes, when I push one of the mentioned 8 keys on the Keylab, I do not see any midi reaction in MIDI Control Center using the option MIDI Console.
On all other keys I am getting a midi response.

What will be my next step to do?

MajorFubar

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1.176
  • Karma: 67
Re: Keys E2 to B2 not transmitting midi signal
« Reply #3 on: January 20, 2020, 01:30:52 pm »
Send it back.
2022 Apple Studio Max 32/32/2TB Monterey • V Collection 9 • Analog Lab 4 + 5 • KeyLab 88 • KeyStep

 

Carbonate design by Bloc
SMF 2.0.17 | SMF © 2019, Simple Machines