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Author Topic: How long for an unregister of a license?  (Read 1215 times)

yellowide

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How long for an unregister of a license?
« on: January 09, 2020, 03:53:46 pm »
Hello Forum,

my first topic  :)

Does anyone know how long an unregister of a license will take?
I have sold a Spark LE with the Expansion Packs.

I´ve sent my request to Arturia several times (since Wednesday morning).
So far there has been no response.

Does it always take that long?
Any ideas or suggestions?

Thanks a lot!

Best regards, Marc (Hamburg/Germany)

LBH

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Re: How long for an unregister of a license?
« Reply #1 on: January 09, 2020, 04:15:48 pm »
Hi and welcome to Arturia forums.

I think Arturia support is quite busy at the time being. I don't know, if they also are marked by the conflits in France.
In my exsperience it normally does'nt take long.
Today is thursday and you posted yesterday.

Best regards

yellowide

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Re: How long for an unregister of a license?
« Reply #2 on: January 09, 2020, 04:38:24 pm »
Well then I'll be patient.

Thank you  :)

yellowide

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Re: How long for an unregister of a license?
« Reply #3 on: January 13, 2020, 02:34:27 pm »

Short feedback:

It took 58 hours to delete my registration  (SPARK LE + EXPANSION PACKS).


Best regards,

Marc

 

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