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Author Topic: licenses aren't working  (Read 65 times)

Mark McGee

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licenses aren't working
« on: January 09, 2020, 01:52:21 pm »
I signed up for this forum because my repeated attempts at getting Arturia technical support to respond to my issue has met with no success.

Included with this post please find two screen captures that I wish to illustrate my situation with.
As you can see, Arturia Software Center (as well as my account page) says all is well with my products, but the plugins themselves aren't recognizing my licenses.
Any thoughts or advice?
Thanks

(P.S. I recently updated my Arturia account email.  I've no idea if this is relevant or not).

LBH

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Re: licenses aren't working
« Reply #1 on: January 09, 2020, 03:44:49 pm »
(P.S. I recently updated my Arturia account email.  I've no idea if this is relevant or not).
Yes this can be very relevant, if the emails for you ASC and your account does'nt match.
Try to log out of your ASC, and then log in again using the email you account has.
It should then be possible to Activate your products through ASC.

 

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