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Hi JulesB,

This is an expected behavior. In fact this is how the HUI protocol works. It sends a ping every seconds to the KeyLab Essential saying something like "Hello are you still there ?", and we are responding to him with another message saying something like "Yep still connected".


To get the DAW controls working, I followed the advice to add a Mackie HUI to Cubase devices then in MIDI control centre to change my Keylab Essential to HUI mode. Now the keyboard sends regular control messages around every second, all the time. Is that normal?

I attach a screenshot that shows the control messages from the list editor in Cubase of a track where I record and do nothing else.

I am using Cubase Pro 9 on Windows 10.
Keystep Technical questions / Re: ARP and sequencer are non functional ...
« Last post by ben arturia on September 15, 2017, 11:58:13 am »
Hi sixsynth,

Are you sure that you're on the internal clock ?
Please check the micro switches position on the back of the KeyStep.

More infos here:

Piano V - Feature Requests / Re: 3 Section EQ
« Last post by Vic-tor on September 15, 2017, 09:51:01 am »
Hey Stefano,

That sounds like an interesting idea. Technically this would mean a polyphonic EQ (one EQ per voice) and the ability to split the keyboard in zones.

I don't know if such thing could be possible to implement but I will log this as a feature request that we will discuss for future updates !

Free Speech / Re: Spark 2 Bug Fix Requests Compilation
« Last post by electonic on September 15, 2017, 09:39:09 am »
Hello Eduard,

Thank you so much for replying!

I really do not understand what’s you want to tell me with VC4 and VC5.
I do not not what a vc4 plugin is. I just want to use the Spark App.

All I understand is that I bought this and it’s barely usable on any Mac you can buy right now, because they are all retina. 😉

If you have a solution for other apps, why can’t you update it to this “vc5” version you are talking about?

The solution seems to be right there: make it a vc5 thingy 😊😄
But I guess you are saying you won’t? 🤔

Thank you very much for your time 😊
BeatStep - Technical Questions - FAQ / Re: Beatstep With Ableton
« Last post by gabeabaud on September 15, 2017, 02:32:44 am »
thanks @terrym

So basically, I can't assign the pads to anything in Ableton? I have to use it as that sheet states?
MicroBrute / Re: NEW MicroBrute Firmware coming!!!
« Last post by Art1 on September 14, 2017, 11:43:27 pm »
It's been a very long time, but finally the new firmware is really here! Thank you very much for it and for not abandoning the MicroBrute. I've tested it and it's OK, except one bug which I found some time ago.

When I send a SysEx to my Casio CZ-1000 via a standard MIDI cable, MicroBrute freezes and it's necessary to restart it completely. I have a MIDI splitter on a way from my computer sequencer, so SysEx go to both synths, but I thought that:
1) MicroBrute doesn't accept any SysEx via a MIDI cable, only via USB (I was never able to send any SysEx to MicroBrute via a MIDI cable, which I would like).
2) MicroBrute accepts only SysEx with the Arturia ID number.
So why does it freeze every time it sees a Casio SysEx?

Which brings me to another question: Would it be possible to change the firmware to accept SysEx also via a MIDI cable? It would be nice for example for sending sequencer programs or some system parameters.
V-Collection / Re: I had to reinstall and..... UGH
« Last post by LBH on September 14, 2017, 11:12:10 pm »
If i understand you, then apparantly the plugins are found and loaded by Cubase, but the wrong presets are loaded, and there is no warning that cubase can't find the right plugin or preset.
A factory preset should be in the right path, i would believe.
I wonder how you know it's a wrong preset taht's loaded, if you can't remember what preset, you have used. I guess it could be the tweaks that was lost somehow. Is it the same preset that are being loaded in all instances in all projects?
just keep in mind that if you have'nt saved the tweaked presets as Arturia presets, then the tweaks afaik should be saved in your DAW project.

And just in case you have saved the presets: Also keep in mind that the presets are outside the Arturia application/ plugins. That your DAW find the path for the plug-in it is'nt the same as finding the path for the preset. Presets have own paths/ folders.
On windows the presets that are availble in the Arturia applications are located in the hidden folder ProgramData (not programfiles) at C/ ProgramData/ Arturia/ Presets/.../....
Windows must be enabled to show hidden folders to see hidden folders.

But as i suggested - if all is in order on your side, then contact Arturia support directly thru your Arturia account.
I still find it odd there are issues now, if there was'nt any issues before. Are you sure there was'nt this issue before?
If everything is in order on your side, then i suppose it can be a bug on both Arturias and Steinbergs side.
I guess it could even be a OS issue in a some way or another. May i ask why you had to reinstall your OS? What OS? Could the reason have an impact on this issue?

Arturia needs as precise informations as possible, if this is'nt a known issue.

Would be nice to know how this turns out.
Keystep Technical questions / ARP and sequencer are non functional ...
« Last post by sixsynths on September 14, 2017, 10:51:21 pm »

Alright, so this morning I went to work on my latest track and I noticed that the pause/play button on my Keystep was rapidly blinking. The stop button when pressed is lit solid. The record/append button does not illuminate under any circumstances, neither does the tap button. My Keystep at this point will not record, sequence, arpeggiate or play anything back. It seems to operate normally as a simple midi keyboard via my DAW (Ableton). I did not see anything in the midi control center app that seems to be amiss. I have unplugged it, unplugged it in and even switched to another USB port. It appears to be bricked and I have no idea what happened to it. I've had it for 6 months or so and it has always operated flawlessly? I can post a short vid if useful.

Would anyone have an ideas I can try?

Thank you.
V-Collection / Re: I had to reinstall and..... UGH
« Last post by Dallon426 on September 14, 2017, 09:14:37 pm »
Yes everything is the same.  And if not, cubase does a good job at recognizing other vst folders and files as long as you specify which folder your vst are in.  It seems as though for whatever reason of all the software I use, Arturia will not go back to the patches I had loaded. 
Most are standard patches with subtle tweaks.  However I have no way of knowing which patch was loaded.  In the past I used to name my tracks with specific presets.  That way I would have a general idea, even if my tweaks did not get saved.  These last batch of songs, I just recorded and didn't name anything or take notes :(
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