Arturia Forums
Software Instruments => Pigments => Pigments - Technical Issues => Topic started by: inn3rs3lf on August 03, 2019, 12:45:28 pm
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Hey guys.
So I just purchased a keylab essential 49. I have downloaded all new drivers for my mac and installed all the free products that came with it. Analogue lab 4 works fine, but pigments demo and mini v both crash as soon as you launch it. Meaning, the program doesn't even open and throws out a failure to launch error.
I have uninstalled them, restarted my mac, and installed them again. Restarted again, the same problem.
Anyone have a fix?
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Have you just downloaded you products? Is it the latest versions?
When you have installed the applications, then what does Arturia Software Center (ASC) say about the status for Analog Lab, Pigments and Mini V?
I don't think there should be any compatibility problems or technical issues.
What does the detailed error report tell?
Perhaps you have to contact Arturia support directly through your account about this.
I'm on Windows.
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Yeah, everything is up to date and online.
Error report:
Process: Pigments [622]
Path: /Applications/Arturia/Pigments.app/Contents/MacOS/Pigments
Identifier: Pigments
Version: 1.2.1.617 (???)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Pigments [622]
User ID: 501
Date/Time: 2019-08-03 15:38:02.419 +0200
OS Version: Mac OS X 10.14.5 (18F132)
Report Version: 12
Anonymous UUID: 7E95ACB4-48EB-160C-253D-3891896FFA83
Time Awake Since Boot: 110 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Juce Message Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
terminating with uncaught exception of type boost::filesystem::filesystem_error: boost::filesystem::create_directory: Permission denied: "/Library/Arturia/Pigments/tmp"
abort() called
Thread 0 Crashed:: Juce Message Thread Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff6a34d2c6 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff6a408bf1 pthread_kill + 284
2 libsystem_c.dylib 0x00007fff6a2b76a6 abort + 127
3 libc++abi.dylib 0x00007fff67493641 abort_message + 231
4 libc++abi.dylib 0x00007fff674937c7 default_terminate_handler() + 243
5 libobjc.A.dylib 0x00007fff68a46eeb _objc_terminate() + 105
6 libc++abi.dylib 0x00007fff6749f19e std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff6749ef86 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27
8 libc++abi.dylib 0x00007fff67491f99 __cxa_throw + 113
9 Pigments 0x000000010cc6c448 0x10c0b0000 + 12305480
10 Pigments 0x000000010c0dfdb1 0x10c0b0000 + 196017
11 Pigments 0x000000010c0dfa94 0x10c0b0000 + 195220
12 Pigments 0x000000010c0dcb6a 0x10c0b0000 + 183146
13 Pigments 0x000000010ca91e96 0x10c0b0000 + 10362518
14 Pigments 0x000000010cbf69db 0x10c0b0000 + 11823579
15 Pigments 0x000000010ca91caa 0x10c0b0000 + 10362026
16 Pigments 0x000000010ca91c23 0x10c0b0000 + 10361891
17 Pigments 0x000000010c0b7104 0x10c0b0000 + 28932
Thread 1:
0 libsystem_pthread.dylib 0x00007fff6a4053f0 start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x00007fff6a4053f0 start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x00007fff6a4053f0 start_wqthread + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000112f055c0 rcx: 0x00007ffee3b4e798 rdx: 0x0000000000000000
rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007ffee3b4e7d0 rsp: 0x00007ffee3b4e798
r8: 0x00007ffee3b4e660 r9: 0x00000000000007fb r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x0000000000000307 r13: 0x0000003000000008 r14: 0x0000000000000006 r15: 0x000000000000002d
rip: 0x00007fff6a34d2c6 rfl: 0x0000000000000206 cr2: 0x00007fffa0b78188
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 266
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=462.4M resident=0K(0%) swapped_out_or_unallocated=462.4M(100%)
Writable regions: Total=558.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=558.6M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
CoreUI image file 332K 3
Kernel Alloc Once 8K 1
MALLOC 164.2M 17
MALLOC guard page 16K 4
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.0M 4
Stack 9752K 4
VM_ALLOCATE 44K 2
__DATA 31.2M 274
__FONT_DATA 4K 1
__LINKEDIT 222.9M 3
__TEXT 239.5M 272
__UNICODE 564K 1
mapped file 41.2M 7
shared memory 632K 9
=========== ======= =======
TOTAL 1.1G 604
TOTAL, minus reserved VM space 766.4M 604
Model: MacBookPro12,1, BootROM 184.0.0.0.0, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f7
Graphics: kHW_IntelIris6100Item, Intel Iris Graphics 6100, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
Bluetooth: Version 6.0.12f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256G, 251 GB
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
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To me it look like you have a permission issue regarding the library.
I can't help with that, as i'm not a MAC user.
You did'nt tell what ASC tells about status. But if you are running demos, and if you can't fix the permission issue, then i suggest you contact Arturia support and/ or perhaps find som Apple support about issues like this.
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Got this sorted via the helpdesk.
Thank you so much guys!
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Got this sorted via the helpdesk.
Thank you so much guys!
I'm only one person. But great it work now. Thaks for reporting back. It's allways good a thread show if things is solved and how.