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Software Instruments => Pigments => Pigments - Technical Issues => Topic started by: jeromej on June 14, 2019, 06:33:36 pm

Title: Red screen in Ableton 10 Suite after 1.2 update
Post by: jeromej on June 14, 2019, 06:33:36 pm

I updated to 1.2 and it stopped working as a VST in Ableton.
It works in standalone. I uninstalled/reinstalled using the Arturia Software Centre, same problem. The plugin is in the standard location /Library/Audio/Plug-ins/VST.
Any suggestion?

Title: Re: Red screen in Ableton 10 Suite after 1.2 update
Post by: jeromej on June 14, 2019, 06:40:33 pm

Update: I enabled the VST3 folder in Ableton and the VST3 plugin works! So I'll just use that ;D But you should probably still fix the other version  ;)

Title: Re: Red screen in Ableton 10 Suite after 1.2 update
Post by: sizzafitz on June 14, 2019, 10:20:29 pm

I'm using Reaper 5 and Reason 10.4b4.  After Pigments 1.2 I update I am having the same problem loading Pigments, Wave Lab 4, CMI V and Mellotron.  GUIs won't build.  Tried reinstalling Pigments and all of V 7 both manually and using Arturia Software Center, and still have the same problem.  Sent a ticket in to Tech Support, so hopefully I'll hear something soon.  Will try the VST3 versions and standalone modes to see if that works.

Title: Re: Red screen in Ableton 10 Suite after 1.2 update
Post by: NewHeart2005 on June 29, 2019, 08:45:20 pm

Same problem here with Ableton Live 10.1.

Title: Re: Red screen in Ableton 10 Suite after 1.2 update
Post by: NewHeart2005 on July 04, 2019, 01:30:23 pm

Fixed (with the help of Arturia support). The problem was that I had multiple copies of the VSTs on my PC. I uninstalled all the plugins then deleted any remaining vsts (dlls). Reinstalled and all now working fine.