Arturia Forums
Controllers => KeyLab Essential => KeyLab Essential - Technical Issues => Topic started by: tigerskin_84 on May 15, 2019, 02:32:01 pm
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HI, i know there are several posts with almost the same issue here in the forum but i wanted to know if theres is any news about this issue, is Arturia working on a fix for this? my Keylab essentials has barely 15-20 hours of use at best and i have this issue with only one knob, the 1st (cutoff) i upgraded to the last firmware and the jumps are still there i also have the midi center up to date and with factory settings. is a firmware update coming in the near future to address this issue???? it seems there are lots of users with these kind of problem... :(
i've tried chaging the aceleration parameters without results, another important thing i noticed is that the knob works bad at first but then when i am testing it for 5 or 10 minutes it starts to be more precise wich confuses me because it makes me think that the changes i made worked but they didnt if i unplug and plug the controller again the problem is there.
I only use Analog lab and Pigments and both are updated.
I hope someone can help, thanks in advance.
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Nope. Not a word from Arturia about this issue. That's really telling about the "support" they offer. I don't think I'll pick another of their products ever again.
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It's all about Microfreak at the moment. Brand new products receive the lion's share of the developers' attention prior to launch and during the immediate months afterwards. You've probably seen evidence of that with the large quantity of new forum posts about Microfreak and the quick responses from Arturia's developers to all the queries and bug reports being raised.
The same happened with Pigments last December.
Requests for firmware updates to 'Older' products (6 months or more since launch) seem to have to squabble it out with each other, and he who shouts loudest gets heard. To manage your expectations, Matrixbrute owners have been waiting two years for what they consider to be basic bug fixes.
The best option to provoke an immediate reply from Arturia staff is raise a support ticket through your Arturia profile (main website). They are obliged to respond to those.
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oh.. good to know thanks! im going to try that way
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I also have this issue with my Keylab Essential 61, and I've tried everything. I just stumbled upon a response from another user that stated he allegedly fixed the issue by opening up the controller, and cleaning off the excess grease and dirt from all the knobs that was apparently applied in excess at the factory. If that's the case it's basically a hardware issue in that it requires the hardware itself to be addressed rather than the software. I may try it later. If I do, and if it works, I'll repost my results here.
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I think i ve seen that too the thing is if you dont know a little about electronics you could make things worse, another user also said you had to tighten the bolts under the knobs... how about doing some quality control before rolling out productcs out of the factory???
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I'm having the same problem. The left-most knob jumps around all over the place. It only started happening after the Analog Lab 4 updates came out.
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I'm having the same problem. The left-most knob jumps around all over the place. It only started happening after the Analog Lab 4 updates came out.
Try it on another software, i tested the knob on pigments and its the same problem... and i have analog lab 3 without the latest update and still jumps values...
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I'm having the same problem. The left-most knob jumps around all over the place. It only started happening after the Analog Lab 4 updates came out.
Try it on another software, i tested the knob on pigments and its the same problem... and i have analog lab 3 without the latest update and still jumps values...
Today i tried without any software open, i set the keyboard on user 1 and move the knob and watched the screen of the keyboard... it was the same, the values jumped for example from 10 to 50 and so on, so at least on my side is not a software issue perhaps is firmware or mechanical... go figure.
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Hello Arturia,
Some feedback on this issue would really be appreciated. I too have this problem that I have mentioned in another thread.
I have not received any feedback either.
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Hello Arturia,
Some feedback on this issue would really be appreciated. I too have this problem that I have mentioned in another thread.
I have not received any feedback either.
And you shall not receive any feedback, friend. Because that's how Arturia rolls. They have your money now, they played you like a fiddle whose knobs values jump all over the place.
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oh.. good to know thanks! im going to try that wayace. It only started happening after the Analog Lab 4 updates came out.
Did you ever raise a support ticket through Arturia? Would be good to know what they told you.
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As far as "Grease" goes, if there were some on the actual potentiometers, they should be conductive though I doubt any grease is necessary on a pot.
I also know that you can set the knob acceleration to "None" "Medium" "Fast" or "1:1" - You can try different settings to see if it works or not. Mine is set to "Fast" though you might try "Medium."
Another problem could be the computer itself. If your system is too slow, it could miss some of the midi data and jump around. A multiprocessor or multicore chip is ideal (Mine is a 4 core 3.4 Ghz AMD Phenom II X4 965 processor and an Asus M5A97 motherboard, 4 gig ram (dual 2 gig as dual channel architecture)
If the system is too slow, it can be a problem. Another factor might be the USB port and also interrupt handling (more detailed technical problem) which might have to do with other software running in the background causing interference with the MIDI signals.
Try a different computer, especially one with minimal software installed.
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As far as "Grease" goes, if there were some on the actual potentiometers, they should be conductive though I doubt any grease is necessary on a pot.
I also know that you can set the knob acceleration to "None" "Medium" "Fast" or "1:1" - You can try different settings to see if it works or not. Mine is set to "Fast" though you might try "Medium."
Another problem could be the computer itself. If your system is too slow, it could miss some of the midi data and jump around. A multiprocessor or multicore chip is ideal (Mine is a 4 core 3.4 Ghz AMD Phenom II X4 965 processor and an Asus M5A97 motherboard, 4 gig ram (dual 2 gig as dual channel architecture)
If the system is too slow, it can be a problem. Another factor might be the USB port and also interrupt handling (more detailed technical problem) which might have to do with other software running in the background causing interference with the MIDI signals.
Try a different computer, especially one with minimal software installed.
I ve tried in two differents pcs an i5 760 2.8 mhz and a 3770k 3.5 with 16 gb of ram the problem still there in both :(
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It won't be a computer problem. Midi is early 1980's technology. I know PCs can be slow at this stuff because you've got hardware interacting with drivers interacting with Windows etc, but honestly there hasn't been a computer made this century that can't react fast enough. Thirty years ago a 256K Atari ST could shuttle midi data between controller keyboards and banks of synths / sound modules / drum machines in real time; this is not rocket science.
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Yep, I have the same issue, brand new keylab essential 61, but I think that (at least in my case) it's a mechanical problem. I mean, when I turn/adjust the issued knobs, I can kinda feel a strange tactile thing, I mean, they're more "weak" when adjusting them, compared to the working ones, and also I can feel like there's some sand (idk how to describe this), like they're "clicking", but very softly (sorry for my super-crappy B2 English that's actually dying in convulsions ahahhahaha). And, well, I guess it's not such a dramatic thing (well, when I'm adjusting something like filter cutoff - it is lmao), but come on Arturia, I've paid this thing 240 euros, are you kidding me?
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Sorry my dude, but Arturia's Support is nonexistent. We are on our own with our jumpy knobs.
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Good day,
I am endeavoring to understand your issues. I have just obtained a KeyLab 61 and have not been experiencing the issues you are experiencing. This may be the result of my not fully understanding your issue - so further information may be assistance to me here. I am also somewhat of a neophyte in the use of MIDI keyboard controllers.
My current firmware is 1.1.2 - which I believe to be the most current available at the time of posting.
I have used Analogue Lab 4, Mini V3, Stage-73V, Kontakt 5.7 and Overloud TH-U using a number of difference instruments and parameters - and all appear to be working as it should.
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Honestly, this is sad. Such a wonderful product.
I will be returning mine to the shop I purchased it from. Cutoff is a major aspect of electronic music in general, and this basically makes the device useless in this regard. Yes, we can do it withing our DAW's, but the point of purchasing a midi controller such as the Keylab 49, is to use it on board.
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Hey Leo.
It fixes the small incremental jumps. But in Analogue Lab 4 there is crackling now on the knob turn of the cutoff.
Also, there is an initial jump of the settings on each knob. I am not sure if this is related to the knob jumping to the initial setting of the plugin?
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Hi inn3rs3lf
Thank you for your feedback,
Have you made sure to switch back your fader and encoder's response to pick up rather than jump inside device settings available on the midi control center ?
Regarding the crackling, does it feel like jitter itself or does the display is smooth, with audio glitches?
Could you perhaps open a ticket on our support desk so we can trouble shoot this further?
Looking forward to hearing from you,
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Yeah, unfortunately it is at pick up. Tried all options within the midi control software, and the jump still happens. It is only the first initial touch of the knob within a preset, then it's fine. As soon as you change presets, it happens again. But again, I have tried pick up and jump options, along with all other change of values within the midi control software.
The crackle is more a clipping sound. But when using the mouse within AL4, it is fine when values are changed. With the knob (Only on cutoff), it crackles from 12 o clock anti-clockwise.
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Sorry about that,
I will inform the dev team and conduct further testing,
I will let you know once we have a fully working version,
In the meantime if you'd like to open a support ticket feel free, we can then discuss it further,
Kind regards,
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Hello everyone,
soooo I am a proud owner of a Keylab Essential 61 for 2 days, and I have a problem with the knobs as well. It's like i trigger certain knobs into going into a infinite right motion. Well maybe not infinite, but i am not sure yet how to reproduce it or how to make it stop.
I can't really say for sure why this happens and it's also awfully random which knobs are affected.Since from time to time, all the knobs are working fine, maybe it's a software issue.
I am going to add a link to a gif I made, to showcase the issue. You can see in the upper left how the midi input in flickering all the time, without me touching anything.When I try to set the input for the Volume Value, you can see how 2 of the knobs are working fine, and the others putting the volume to maximum immediately.
I also tried to unplug it and restart it, closed the DAW, tried starting with different Maps selected, but nothing seemed to effect this problem and even waiting 30 minutes doesn't seem to change anything
I am going to give this a few more days, trying to figure stuff out and maybe find a workaround to this. If i can't,I unfortunately have to send it back and stay away from Arturia Hardware. I really love your V Collection and it was one of the reasons why I decided to buy the Keylab, but this is just unacceptable.
https://gifyu.com/image/hSJ4 (https://gifyu.com/image/hSJ4)
Update: I had a chat with Leo from Support, and it's definitely a software problem. Not only that, but it seems to only happen inside Cubase. Not 100% sure yet, but it atleast doesn't happen, when I for example run Kontakt as standalone.
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Jumping values of encoder are 99% mechanical thing. Cleaning it with Isopropyl Alcohol (IPA) worked for me ----> https://forum.arturia.com/index.php?topic=108398.0