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Hardware Instruments => MicroFreak => MicroFreak - Technical Issues => Topic started by: Polymoog on May 03, 2019, 10:54:53 pm

Title: [SOLVED] Fault report - Random filter cutoff changes wrecking patches
Post by: Polymoog on May 03, 2019, 10:54:53 pm
Tricky one to describe this but I'll try. Got my Freak today and it worked fine working through the presets til I was noodling with preset 97 Soft Pd. Suddenly the save light flashed, the display flashed up the matrix amount value for a parameter and the filter cutoff jumped to max. Pad not so soft anymore...

Thought this was a one-off but it happens on any preset now. Change to a new preset, and after anything from 1 to maybe 10 seconds the save light will flash, the display light up with a parameter value and the cutoff jumps to max (or a high value anyway). On some patches this will kill the patch completely e.g. 99 and 100 (due to the filter type programmed being HPF I guess).

A mate of mine got a Freak today too and his is doing exactly the same thing, which suggests maybe a firmware issue...?

Anyway for now it means my brand new synth is pretty much junk :( 

Update:  it's doing it all the time on mine now. Strange how it was fine for a few hours, now as soon as I switch it on or select a preset the patch changes randomly and messes up within a few seconds.

I updated the firmware - no change.

It's usually, but not always, the env to cutoff matrix parameter which changes. I just set a patch so that env-to-cutoff was set to 0 in the matrix. A few seconds later the amount jumped to 64 spontaneously; I hadn't even touched anything.

Edit agin: just noticed it's spontaneously adding env-cutoff matrix mod to patches even if it's not a programmed part of the patch. In other words, the env-cutoff matrix light will suddenly come on when it isn't part of the patch. So it's not just spontaneously modifying a pre-programmed value, it's actually adding that mod source and destination to the patch where it wasn't present before.
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Polymoog on May 04, 2019, 08:37:29 am
More info:

I can be in the middle of assigning a mod matrix source and destination and the display will flash up a random parameter change. Actually in the middle of editing another parameter.

For example, I can be turning the matrix mod amount knob for pressure control of pitch, and the display will flash up 'Env-Cutoff matrix amount 74.0' or similar. While I'm actually in the middle of editing a completely different parameter.

I can even edit the Env-Cutoff matrix amount with the knob and the value will randomly jump up again as I'm turning the value the down.

Something seems to be very wrong here. I need to hear that Arturia is on this and a fix is coming quickly else it's getting returned for a refund.
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: tozow on May 04, 2019, 12:49:02 pm
Ups, I posted the same issue - somehow. At least I think it might be the same - it just experienced in a different way...

https://forum.arturia.com/index.php?topic=94899.0
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Polymoog on May 04, 2019, 12:51:49 pm
Ups, I posted the same issue - somehow. At least I think it might be the same - it just experienced in a different way...

https://forum.arturia.com/index.php?topic=94899.0

Yep that sounds very similar  :(
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Polymoog on May 04, 2019, 02:08:08 pm
On a tip-off I've set the env-cutoff knob in the envelope section to zero and the problem with that parameter jumping around has disappeared. If I put it back up to the value that was spontaneously appearing the problem returns.

Bad encoder?
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Micro_Freq on May 04, 2019, 04:33:34 pm
Yes, all of this sounds very familiar, had mine since yesterday and it's stuttering about all over the place, not good! I've just arranged for mine to be returned for a refund.
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Edouard_Arturia on May 06, 2019, 09:43:30 am
Hello folks.

This is is weird, can you please contact us through this page: https://www.arturia.com/support/askforhelp/issues (https://www.arturia.com/support/askforhelp/issues)
We will try to figure what happens.

Ideally, we would need:

- The serial of the unit

- A MIDI monitor of the synth output, this can be done from the Midi Control Center > MicroFreak > View > MIDI Console
It will allows to see if a value is sent by the synth by itself.

- If you have the possibility to do it, a quick video clip showing the issue would be great as well.

Best and sorry for this inconvenience.

Edouard
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Micro_Freq on May 06, 2019, 11:17:00 am
Hello folks.

This is is weird, can you please contact us through this page: https://www.arturia.com/support/askforhelp/issues (https://www.arturia.com/support/askforhelp/issues)
We will try to figure what happens.

Ideally, we would need:

- The serial of the unit

- A MIDI monitor of the synth output, this can be done from the Midi Control Center > MicroFreak > View > MIDI Console
It will allows to see if a value is sent by the synth by itself.

- If you have the possibility to do it, a quick video clip showing the issue would be great as well.

Best and sorry for this inconvenience.

Edouard

I've already done this -  (Request #563265) regards.
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Polymoog on May 06, 2019, 11:50:29 am
I've already raised a ticket too.

This video - which isn't mine, it's another affected owner - shows the problem very clearly.

https://youtu.be/Q0ssrOVHnHc
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Micro_Freq on May 06, 2019, 12:24:04 pm
I uploaded this to instagram on Saturday - three patches and three unsolicited parameter saves/changes [preset sounds - 04/99/100]
https://www.instagram.com/p/BxDVEXQhlqB/?utm_source=ig_web_copy_link
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: ReinerHelbig on May 07, 2019, 10:18:28 am
Same behaviour with my MicroFreak.

I can confirm flashing save button, asterisk behind the type of sound as change mark, display shows different parameter windows with their current settings - no parameter "jumps" so far.

I suppose there's some glitch in reading the pots when they are positioned "between" two values as moving the pots solves the issue sometimes (when the new pot position is on a single value).

Maybe changing a sensitivity value or precision value in the software for reading the pots helps. So a firmware update might help.

Hope it's no hardware issue as there would be massive returns coming up.

Nevertheless MicroFreak is an awesome machine - looking forward to the fixes.
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Polymoog on May 07, 2019, 10:47:28 am
Hello folks.

This is is weird, can you please contact us through this page: https://www.arturia.com/support/askforhelp/issues (https://www.arturia.com/support/askforhelp/issues)
We will try to figure what happens.

Ideally, we would need:

- The serial of the unit

- A MIDI monitor of the synth output, this can be done from the Midi Control Center > MicroFreak > View > MIDI Console
It will allows to see if a value is sent by the synth by itself.

- If you have the possibility to do it, a quick video clip showing the issue would be great as well.

Best and sorry for this inconvenience.

Edouard

Just to mention I haven't received any acknowledgement of my fault report from Arturia so I have no idea if they are looking at it.

The UK distributor has however given me info on sending the synth back to them as a faulty return.
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Germain.arturia on May 07, 2019, 02:18:22 pm
Hi Polymoog, at time of writing, i know that our tech support team went back to you.
cheers,
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Polymoog on May 07, 2019, 02:25:04 pm
Hi Polymoog, at time of writing, i know that our tech support team went back to you.
cheers,

I've spoken with people at Source Distribution today who said I'll be getting an exchange, yes.
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Edouard_Arturia on May 07, 2019, 06:33:07 pm
Hey.

I wanted to let you know that this issue is firmware related.

We are currently working on an update resolving this little quirk ! We expect to be able to release it next week if everything goes well !

Cheers

Edouard
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: Polymoog on May 07, 2019, 07:46:03 pm
Hey.

I wanted to let you know that this issue is firmware related.

We are currently working on an update resolving this little quirk ! We expect to be able to release it next week if everything goes well !

Cheers

Edouard

Thanks for the update Edouard :)
Title: Re: Fault report - Random filter cutoff changes wrecking patches
Post by: ReinerHelbig on May 08, 2019, 08:00:05 am
Great News Edouard, thanks for information.

Looking forward to the Update ...
Title: [SOLVED] Fault report - Random filter cutoff changes wrecking patches
Post by: Edouard_Arturia on May 14, 2019, 10:40:59 am
Hello !

The issue you were facing has now been resolved by the firmware update released yesterday.
Check out your MIDI Control Center !

Best regards

MicroFreak V 1.1.2

New features
Spice / Dice improvement: Now affects the envelope decay, release and matrix pressure value.
Added program change support
Local control and external CC handling improvement
Real-time recording now enabled when starting the sequencer from the step-recording mode
Matrix amount reset now set to 0.5 seconds instead of 1 second

Bug fixes
Potentiometers stability improvement
MIDI start/stop handling improvement
CPU management and Sync improvement
Negative automation amounts now properly handled
Aftertouch + arpeggiator handling improvement
Real-time recording improvements
Song position pointer sync now preserved upon preset change when slaved
Preset browsing improvement in panel mode
Automatic sync source detection improvement
Parameters initialization improvement on power-up
Sequencer improvements in USB Sync
Arpeggiator to sequencer pattern transfer improvement
Real-time automation recording improvement
Gate length display now accurate
Step-recording display now visible when utility is enabled
Cycling envelope timing display now accurate
Step-browsing display is now refreshed when cycling through Mod slots
Matrix assign display improvements
Title: Re: [SOLVED] Fault report - Random filter cutoff changes wrecking patches
Post by: Polymoog on May 16, 2019, 05:32:08 pm
Finally got chance to install the update and.... so far so good :)

Thanks for sorting this out.