Arturia Forums
Hardware Sequencers => BeatStep Pro => BeatStep Pro - Technical Issues => Topic started by: hiro on January 26, 2019, 05:24:03 pm
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hi folks!
Just got BeatStep Pro (used). I've got issues connecting my BSP with my macbook pro 13 with high sierra.
When i'm going in the Device settings from the Midi Control Center, i got this message CONNECT A DEVICE TO EDIT THESE SETTINGS.
The BSP and the laptop can't seem to communicate. I want to be able to update the firmware but in order do to that those two needs to communicate.
I read a lot of comments on forums and peoples talk about deleting in the the Audio Midi Center all Arturia devices.
So you know there are none of these devices appears except other gear that i was previously own.
I also hard reset the BeatStep Pro. Also when i'm in the control center, when i click on DEVICES SETTING, i got the following
message DEVICE NOT CONNECTED and the sync button is grey.
What else should i do to make this thing work?
Please help me :-)
thanks
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Have you tried unplugging then repluggging your BSP when MCC is running? Have you tried a different USB cable or a different port?
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yes of course .. ;)
also tried this
try with 3 differents Mac
2 different midi cables
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Odd. The USB port on the BSP must be working or you wouldn't be able to turn it on.
A bunch of questions that are relative, but might seem obvious:
You have no other MIDI device connected? Is it being detected by computer(s) in any way when you plug it in or only not being seen by MCC? Are all the Macs you tried it on running the same OS version? Have you tried using the Y-cable for ensuring there is adequate current getting to the BSP for it to be seen by the computer? Do you have any other Arturia gear to try connecting?
I am guessing you have the latest version of MCC. Maybe try uninstalling and reinstalling MCC using a freshly downloaded copy. I hate have to suggest it, but perhaps if you have a friend with a Windows machine ask them if you can install MCC on it to see if the problem continues.
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Nope.. no other midi devices connected.
I don’t have any way to know if it’s detected by my computer.. did I ?
I tried with 3 differents Mac with 3 differents OS. I even tried it on a pc with windows 9.
Due to the fact that I bought it used, I don’t have this Y cable. Anyway if the BSP is turned on, I guess that he had enough power.. right ?
No i don’t have Arturia gear at home. I have the latest version of MCC and I already installed a fresh copies couple of times.
I talk with someone at Arturia France on facebook and he suggest me to shake the usb cable until he recognized the BSP.
I can’t do that each time I want to use my BSP with Ableton Live !! :-\
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I've not owned a mac in over a decade so don't remember if they notify the user of when a USB device is connected. I vaguely remember a device list somewhere that could be viewed, but I might be just imagining things. I do know when any USB device is connected to a Windows machine it'll let me know.
If you are trying to use it with a DAW, it should have a list of MIDI devices for you to connect to, so you should be able to see it in it's list if the BSP is actually connecting to the computer.
That's really annoying the seller didn't supply you with the Y-cable as it's pretty necessary when you are running the BSP while it's connected to a computer as it does tend to introduce noise. I've noticed on my old laptop that if I used a particular port to connect the BSP to modify setting in MCC it wouldn't see the device even though it was getting enough power to light-up. I solved it by using the Y-cable. I figured the port was not supplying the required 500mA to allow the BSP to operate correctly. That said I can't see you having had that same issue on four different computers.
Did the seller supply the MIDI adaptors? As it is powering-up it would be pretty safe to assume it's getting the required power to run, but just to be sure try sequencing something via the MIDI Out port.
I talk with someone at Arturia France on facebook and he suggest me to shake the usb cable until he recognized the BSP.
LOL! That sounds crazy but does sorta point at the USB socket on the BSP maybe being a bit loose and needing a jiggle for a good connection? It's always a gamble buying 2nd hand gear as you don't know what's happened to it while the sell has owned it. If you are in contact with the seller still maybe ask them if they had similar problems?
Best of luck.
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thanks again for your time ! someone suggest me this solution.
https://www.youtube.com/watch?v=EN3Ae-ktmjA&feature=youtu.be&t=927&fbclid=IwAR1g33VJjSTH8Q1bOjvh8HlELO5U3JHU2ubm7ET5qOBHNMNWbhR-xMZq-Kg
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thanks again for your time ! someone suggest me this solution.
https://www.youtube.com/watch?v=EN3Ae-ktmjA&feature=youtu.be&t=927&fbclid=IwAR1g33VJjSTH8Q1bOjvh8HlELO5U3JHU2ubm7ET5qOBHNMNWbhR-xMZq-Kg
So did you try this modification?
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yep i tried the operation and it didn't worked. :'(
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I sorry to hear that. The last thing I can think off it using the Y-cable. I really don't know if it will make much difference, but it's worth a shot.
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2 different midi cables
Sorry for the dumb question in case, but just to make sure, are you referring to 2 different USB cables ?
AFAIK the MIDI control center communicates with devices through USB, not through the MIDI port.
Best,
Victor
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2 different midi cables
Sorry for the dumb question in case, but just to make sure, are you referring to 2 different USB cables ?
AFAIK the MIDI control center communicates with devices through USB, not through the MIDI port.
Best,
Victor
OMG I missed that completely!
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Bump on this, my beatstep pro has recently stopped connecting to the computer as well after not using it for a few months..... did anyone have a solution to this? The symptoms are exactly the same and I have tried all the aforementioned troubleshoots
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??? Year 2020 and I'm having the same issue. My Arturia Minilab was working fine 2 months ago. Now when I start it up the MIDI Control Center doesn't even recognize that there's a device plugged in. There's enough power for it to light up upon being plugged in, but nowhere is it seen. When I tried to manually upgrade/reset the firmware it says, "Connect a Device to Edit These Settings". When I'm in my Audio MIDI Setup Utility through my Mac, it seems to see something... though it's "offline".
I am going to try a new adapter or HUB and see if that makes a difference. Please give me a shout if any of your found a work around.
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Hi mates
I have suffered with the same for the last three months, something must be happening with connectivity, that behavior is not normal.
Ableton and MCC do not recognize BSP, it should happen immediately but no.
Sometimes the hard reset allows me to see the BSP again in MCC but it does not work properly because if you turn it off it will be unconfigured again: /
Some people say that setting the MIDI map of your Mac could find the solution, but I have not succeeded ... :c
If someone advances with this annoying topic please update a new entry ... :)
Thanx
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I'm having the same issue, which started a week ago.
Basically my BSP was working perfectly and then overnight it stopped connecting to the computer (MacBook pro). Before that I was using it without problems with Max/MSP, but now it won't show anywhere on my computer, not in Max, MCC, Audio MIDI setup and neither in the system report.
Any help would be greatly appreciated!
Thank you!
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Same issue for me. Is it related to my inability to register the device? I bought my BSP secondhand on ebay. I noticed people on this thread had bought theirs second hand. Wondering if its related.
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I'm having the same issue, which started a week ago.
Basically my BSP was working perfectly and then overnight it stopped connecting to the computer (MacBook pro). Before that I was using it without problems with Max/MSP, but now it won't show anywhere on my computer, not in Max, MCC, Audio MIDI setup and neither in the system report.
Same here. Gonna contact the support.
My MacbookPro 16 2019, OSX 12.4 does not recognize the damn thing. Cubase, Logic, Ableton, it's not on the device list.
Apple probably changed something that broke something with the usb recognition....
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Same issue here just as described. Haven't done any updates on the mac so that shouldn't be the cause. No changes at all to my system. It just stopped being recognized
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I just ran into this issue with my MatrixBrute, and just for kicks, I thought I'd see if my MicroFreak would connect using the that USB cable, and it did. It saw there was a newer firmware, and MIDI Control Center (MCC) just crashed without updating. (I'm running Windows 10 64-bit). So, I did the following:
1. Unplug Arturia device(s)
2. Add/Remove Programs -- Remove the Arturia MIDI Driver
3. Add/Remove Programs -- Uninstall MIDI Control Center
4. Reboot Windows 10
5. Download MCC https://www.arturia.com/support/downloads&manuals and install it.
a. Be sure both the software and the driver are checked when prompted, so both install.
6. Thought about rebooting, but knew that shouldn't be necessary, so didn't.
7. Launched MCC, and connected MicroFreak to USB.
a. MCC seems to hang while it's getting the info from the MicroFreak, so be patient.
8. Successfully upgraded MicroFreak's firmware.
9. Unplugged MicroFreak, and plugged in the MatrixBrute, and turned it on.
10. MCC brings up "Checking Connection..." eventually hangs and says, "Not Responding"
11. Forced the process to end, but still showing in Task Manager -- unkillable.
12. Turned off other USB devices ... a Teensy controller I built, a Conductive Labs MRCC, Tascam 24 ... etc.
13. Reboot Windows 10
14. Launch MCC and try to upgrade again. This time I hear the MatrixBrute disconnect and reconnect,
15. Eventually fails the upgrade, and now stuck in BootLoader mode.
16. Try current, matching firmware file. (Still in BooLoader mode). Fails.
17. Try flashing 1.1.0.73 ... Fails.
18. For grins, try another USB Port, then try latest firmware. WORKED!
19. A couple prompts to reboot the MatrixBrute, then press "OK" ... then after last reboot, "Device not connected".
20. Reboot MatrixBrute again, keeping USB cable connected ... Nothing. No Windows 10 disconnection/connection sounds.
21. Unplug USB cable from back of machine, and plug into previous USB port that didn't seem to work... Nothing.
22. Turn off MatrixBrute (keep USB cable connected)
23. Reboot Windows 10
24. Launch MCC
25. Turn on MatrixBrute, and MCC sees it.
26. Confirmed, on latest revision, transferred presets ... and now I can move on with my life.
So ... I wish I could say what part of that was the magic, but persistence seems to be the key.
I wish it wasn't like this, but I hope my experience helps others who are just as frustrated as I was. I'm also glad I've documented this here, because I'm sure I'll need these notes again myself.
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SAME ISSUE *FIXED!
The original cord AND the Y spliter did NOT pick-up the device. I tried multiple cords in my house as well. Reset lots of things...
Things I tried that didn't work:
- uninstalling and reinstalling mcc and arturia stuff
- restarting computer
- restarting BSP
- trying several computers and operating systems Mac/PC
What did work
- using an elektron cable
(I tried MANY micro usb cables but none of them worked for recognizing the device other than the elektron cord)
ELEKTRON CORD - Hi-Speed USB 2.0 Micro B
https://www.elektron.se/ca/elektron-micro-usb-cable
*I wanted to reply in case anyone else doesn't want to spend their entire day rebooting things... Not quite sure why the OG cables don't work. (eye roll) I bought my BSP brand new and I've barely used it, I was surprised to have any issues with connectivity. Wishing all future people good luck!